Neighbourhood Services Team Manager

12-month Fixed Term Contract – Full Time (36.25)

Rochdale Boroughwide Housing (RBH) have an exciting opportunity to join us as a Neighbourhood Services Team Manager on a 12-month contract – someone to oversee the operational performance of the Neighbourhoods Team to ensure the delivery of excellent customer service. You will be responsible for managing the budget of your service area and ensuring compliance with legislation, data governance, regulatory standards, internal processes and protocol.

Key areas of work:

• Provide professional advice on a wide range of tenancy management issues, breach of tenancy matters, safeguarding and complex problem solving.
  
  
• Provide professional guidance on tenancy related issues including lettings, tenancy management, breach of tenancy matters and low risk housing related nuisance reports.
  
  
• Work with colleagues across the business to ensure operational effectiveness, business development and the achievement of Corporate Plan and Team objectives.
  
  
• Monitor individual and team performance on a regular basis.
  
  
• Focus on value for money approaches and continuous service improvement to meet the Consumer Standards and increase customer satisfaction.
  
  Who are we looking for?
  
  We would like candidates to…
  
  
• Hold a full UK driving licence and have access to transport.
  
  
• Hold an Accredited Chartered Institute of Housing qualification in housing management and leadership (or be willing to work towards one).
  
  
• Have experience working in housing/neighbourhood management services, ideally in a leadership role.
  
  
• Have strong knowledge of Housing Legislation and an understanding of safeguarding in a social housing context.
  
  
• Be comfortable analysing statistical information and producing high quality written documents.
  
  
• Have experience of managing budgets.
  
  
• Have a degree of flexibility as you may be required to work in the evening or at weekends.
  
  As our Neighbourhood Services Team Manager, you must have an awareness and empathy of the social issues that may impact our customers and respect diverse needs. A motivational leader to your teams, you will develop and embed a robust performance culture, emphasising high standards, good quality service provision, professionalism and fairness.
  
  What's in it for you?
  
  As an RBH employee, you will receive a range of fantastic benefits, including: -
  
  
• SMART working arrangements
  
  
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
  
  
• Ability to purchase up to an additional 5 days leave per year.
  
  
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
  
  
• Plus, many more!
  
  Please refer to the attached Job Description upon completing your application.
  
  We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
  
  Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all