Member Performance Analyst

Member Performance Analyst
Croydon with Hybrid Working
£40,000 to £46,000 per annum plus Civil Service Pension
We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.
We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.
We are looking for a Member Performance Analyst to join our Performance Improvement team and be responsible for providing analysis against the performance frameworks (KPIs, goals, user needs and benefits) and supporting changes to the framework and wider appetites.
This role will be putting our members at the heart of everything it does, by collaborating with various teams across the organisation to create data reports, provide and maintain dashboards and conduct forecasting including trend analysis. The role will utilise multiple data sources to draw clear and relevant conclusions and recommendations that will support our wider business objectives, enabling effective decision-making and will influence strategic thinking to enhance the member experience while supporting an efficient operating environment.
Our ideal applicant will have demonstrable experience in the delivery of business intelligence, data and statistical analysis and reporting. They will have experience of working with data visualisation tools (such as Power BI and Tableau) and strong SQL abilities including query build and using SQL Server Management Studio or equivalent. Applications must be able to demonstrate a track record of generating insights from large data sets and presenting them to technical and non-technical stakeholders alike.
Sound like you? Apply now.
In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.
We’ll also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.
We’re happy to talk about flexible working
No agencies please