Medical Receptionist

Job summary

We are looking to recruit a Medical Receptionist to joinour friendly practice team. 20 hours per week.

We are looking for an enthusiastic team member, who is ableto work in a multi-tasking environment.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d.Signpost patients to the correct service

e.Greet and direct patients, keeping them informed of any delays

f.Ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

g.Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

h.Deal with all general enquiries, explain procedures and make new and follow up appointments

i.Deal with home visit requests using the appropriate process

j.Issuing of routine prescriptions, and ensuring the patient has it ready in the required timeframe of 48 working hours

k.Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork

l.Manage all personal communication accounts (EMIS, NHS.net, northstaffs, clarity etc.)

m.Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for them

n.Enter patient information on to the computer as required.

More information can be found on the Job Description.

About us

We are a friendly practice team.

Staff wellbeing is important to us.

The reception is a busy, multi-tasking environment.

Job description

Job responsibilities

20 hours per week.

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Job description
Job responsibilities

20 hours per week.

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Person Specification

Experience

Desirable

• Experience in primary care
• Experience in Emis Web

Person Specification
Experience

Desirable

• Experience in primary care
• Experience in Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Biddulph Valley Surgery
Address

Biddulph Primary Care Centre

Wharf Road

Biddulph

ST8 6AG

Employer's website