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Lead Management, CX and Digital Communications Data Analyst Apprentice
Lead Management, CX and Digital Communications Data Analyst Apprentice, Apply From: 27/05/2025Learning ProviderDelivered by JUST IT TRAINING LIMITEDEmployerNISSAN MOTOR MANUFACTURING (UK) LIMITEDVacancy Description
Main Tasks & Responsibilities:
Marcomms Performance Analytics:
- Support the Marketing Strategy and Planning Manager in the production of scheduled dashboards covering all the main business KPIs relating to marketing performance. Data will be securely collected from multiple trusted sources and collated in management reporting dashboards for review and further analysis by members of the Nissan management team
- Data must be presented aligned to company procedures and industry recognised best practice, and will involve production of graphs and infographic layouts
- Reporting results to be validated with cross-checking and relevant comparison to identify faults in data and to ensure data quality.
- Outcomes from reports to be presented through line management meetings, distributed within the company to relevant stakeholders, and presented at team meetings
- Production of weekly management committee report summaries, collating data from weekly performance reports to reproduce in summary presentations
Dealer Marketing Analysis:
- Working with the Dealer Retail Manager, analyse existing structured and unstructured data to produce granular reports focused on zone and dealer performance using basic statistical methods to analyse the data covering e.g., volume and conversion metrics, performance vs. target and trends over time, in order to support collaboration between the Dealer Marketing team, Field teams and Dealers
1. Digital Support – Nissan.co.uk
§ Working with the vehicle product managers and the local and regional digital teams, become the single point of contact for updates to vehicle specification, pricing and performance data on the website.
§ Manage daily e-commerce processes, including monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries.
§ Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team.
§ Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and campaign analysis reports.
Marcomms Support:
- Scheduled data reports: following Nissan security and compliance process for any data to be stored, managed and shared securely, produce all regularly scheduled extract requirements that supports Nissan’s marketing activities e.g. order data file extracts downloaded and formatted to share with CRM agency for support to Welcome and EAP programmes, First Party Data extracts for Social media lead gen targeting campaigns
- General project and administrative support to the Marketing Comms team using data management skills to support project management within the team e.g. scheduling key meetings, meeting minutes, task lists and response follow-up actions, budget tracking support etc.
- Special project opportunities to support the delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management
Key DetailsVacancy TitleLead Management, CX and Digital Communications Data Analyst ApprenticeEmployer DescriptionWe are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Vacancy LocationThe Rivers Office Park Denham Way Rickmansworth WD3 9YSWage FrequencyCustomNumber of Vacancies1Vacancy Reference Number1000322601Key DatesApply From27/05/2025Closing Date For Applications2025-06-23 23:59:59Interview Begin FromPossible Start Date2025-06-30 00:00:00TrainingTraining to be Provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Data Analyst Level 4 apprenticeship standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Data qualification.
Learning ProviderJUST IT TRAINING LIMITEDSkills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativePatiencePhysical fitness
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