IT Support Technician (1st/2nd Line) - London

IT Support Technician (1st/2nd Line) - London

I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days a week in the office near Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house.

Key Responsibilities

Deliver first-line technical support via phone, email, and remote tools.
Assist users with software queries, new laptop setups, and basic troubleshooting.
Help onboard new employees by setting up devices and hand holding them through their new laptop
Troubleshoot hardware, software, and network issues.
Manage and resolve tickets using systems like Zoho, Zendesk, or Jira.
Administer user accounts and permissions through Active Directory.
Escalate complex issues to second-line support when needed.Required Skills and Experience

Previous experience in IT support or a helpdesk role.
Familiarity with Active Directory, ticketing systems, and remote support tools.
Strong communication and problem-solving skills.
Experience supporting Windows and macOS environments.
Knowledge of networking
Knowledge of cloud-based tools like Microsoft 365 or Google Workspace.
Comfortable working independently and managing multiple tasks.Desirable Qualifications

IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar.Additional Requirements

Candidates must be willing to work in the London office 5 days a weekThis is an exciting opportunity offered with excellent benefits and funding towards a specialist training programme. If this sounds of interest then please get in touch.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas