IT Service and Operations Manager

IT Service and Operations Manager

• Reference number: (phone number removed)
  
• Salary: £59,900 per annum + 25 days Annual leave + Pension Scheme
  
• Location: The office location is at Woodham Lane, New Haw, Addlestone, Surrey KT15 3LS.
  
• Contract type: Permanent
  
• Working pattern: Flexible working, Full-time, Job share, Part-time
  The Veterinary Medicines Directorate (VMD) is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK.
  We are recruiting for a VMD Service and IT Operations Manager
  About the job
  The Service and IT Operations team is responsible for the live running and maintenance of the VMD services available to users. The team will also take on the service management relationship between VMD and a managed service provider for our public facing VMD digital services.
  As the IT Service and Operations Manager, you will agree and monitor IT service levels across all relevant business functions, managing an operations team with a user-centric support approach, focused on service availability, security and performance.
  In addition, VMD has initiated a program to incrementally replace legacy systems and migrate workloads to cloud. The delivery pipeline for this will extend over the next two to three 3 years. The Service and IT Operations Manager will play a key role in ensuring that new services are safely and securely taken on, providing assurance to the Head of IT and leading the team through change. As this transition happens, the post holder will become increasingly focused on levels of service across the VMD IT Landscape. Reporting to the Head of IT, the Service and Operations Manager will work across the organisation to drive and embed a service management culture.
  Experience required:
  We’re looking for you to have experience:
  
• Business analysis (IT Operations) – investigating problems and opportunities in existing processes and contributing to recommending solutions to these. Working with stakeholders to identify objectives and potential benefits.
  
• Ownership and initiative – owning an issue until a new owner has been found or the problem has been mitigated or resolved.
  
• Relationship management – identifying important stakeholders and relationships and working with teams to build these. Understanding how to work with stakeholders and contributing to improving these relationships.
  
• Service focus – seeing the bigger picture and investigating how to get the best of underlying services.
  
• Service reporting – producing relevant reports in a standard format within an agreed timeframe. Working with important stakeholders to discuss any changes in the reporting process. Adding a commentary that provides am interpretation for the data set.
  
• Technical understanding – core technical concepts related to the role and applying with guidance. User focus – identifying needs and engaging with users or stakeholders to collate user needs evidence.
  
• Understanding and defining research that fits user needs. Using quantitative and qualitative data about users to turn user focus into outcomes.
  
• Is proficient in the use of Microsoft Office 365 packages, particularly Microsoft Teams, Word, Excel, PowerPoint, and Outlook, and can learn in-house packages quickly. You must make your application via the Civil Service Jobs website at IT Service and Operations Manager where you will find a full job description including salary details.
  The closing date for applications is 24th June 2025.
  The Veterinary Medicines Directorate is an Equal Opportunity employer
  No Recruitment Agency, Newspaper or Publication calls please
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