IT & Operations Lead

We are working on behalf of a well-established engineering company in the Stourbridge area to recruit for an experienced IT & Operations Lead. This is a full-time, permanent position offering the opportunity to join a forward-thinking business and take ownership of improving warehouse operations through IT systems and digital transformation.
Objective:
To drive continuous improvement across warehouse operations by using IT systems and digital tools that reduce costs, increase speed and accuracy, and support long-term business growth.
Key Responsibilities:
ERP Management:

• Lead the ongoing configuration, optimisation, and support of the ERP system, particularly within inventory, procurement, production, and distribution.
  
• Act as the first line of internal support for ERP-related issues.
  
• Deliver training to staff across departments on effective ERP use.
  
• Generate and analyse ERP reports to support business decision-making.
  IT & Infrastructure Support:
  
• Provide in-house support for IT hardware (barcode scanners, printers, networking equipment, etc.) used in warehouse and office environments.
  
• Maintain and monitor all IT-related infrastructure and assets.
  
• Liaise with external IT support providers when necessary.
  
• Track and maintain IT inventory.
  
• Maintain and update business continuity procedures.
  
• Manage GDPR-related processes and compliance requirements.
  Warehouse Operations:
  
• Oversee the daily running of the warehouse, including inventory control, shipping and receiving, and order fulfilment.
  
• Implement best practices to improve safety, efficiency, and stock accuracy.
  
• Use operational data to refine processes and identify opportunities for digital solutions.
  
• Lead digital transformation initiatives, including mobile scanning applications.
  
• Monitor and report on key performance indicators (e.g. inventory accuracy, order cycle time).
  Logistics Support:
  
• Coordinate imports from European and Chinese suppliers, ensuring all documentation and logistics are compliant and accurate.
  
• Maintain clear and consistent communication with global freight agents regarding both inbound and outbound shipments.
  
• Ensure customs documentation is prepared and submitted correctly for international movements.
  
• Review and authorise invoices related to international freight and UK-based consumable purchases.
  Skills & Experience Required:
  
• Minimum of 3–5 years' experience in warehouse operations and/or IT systems support or management.
  
• Strong analytical, organisational, and problem-solving abilities.
  
• Confident communicator with excellent leadership skills.
  
• Experience delivering training and supporting change management initiatives.
  
• Familiar with data analytics and dashboard reporting tools.
  
• Understanding of warehouse layouts, safety practices, and process optimisation
  If you're looking for a role where you can make a real difference in a busy team, we’d love to hear from you