IT Infrastructure and Services Manager

London
1 week ago
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Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation.  

Wasabi now has 40 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento, launched exclusively in Sainsbury’s. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Today, Wasabi proudly stands as the No. 2 chilled ready-meal brand, setting new standards for quality and innovation. 

Wasabi’s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite.

We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion.

As we prepare for out next phase of growth and innovation, we have an incredibly exciting opportunity for an IT Infrastructure and Services Manager to join our IT Team based in Park Royal.

The Role

In this role you will lead the IT infrastructure strategy and IT service provision across all Wasabi sites, including restaurants, manufacturing and offices, ensuring system stability and optimisation. You head up a team providing internal IT Support and take ownership of the Helpdesk function and key infrastructure improvement programs.

You will be accountable for keeping Wasabi’s IT solutions (including enterprise solution, employee IT equipment, network, communications and business applications) secure, functional and appropriate to their business use.

You will work with external suppliers to find hardware & software solutions, providing options and business cases to the IT Director and Leadership team as required. You will also be required to drive the performance of those suppliers.

This is a key role that offers significant input into the IT strategy and overall Wasabi development plans and will be frequently called upon to advise and deliver those plans as the business and IT Team grows. You must be able to clearly articulate and recommend courses of action that will materially impact the success of the company.

You must have excellent knowledge of IT infrastructure, service management, enterprise solutions as well as great communication skills. You will work with the organisation’s leadership and IT professionals throughout IT programs and projects.

Key Responsibilities 

Develop, recommend and implement IT infrastructure solutions to the Wasabi Leadership Team 

Inform stakeholders about any issues with the current and proposed technical solutions 

Provide updates to stakeholders on improvements progress, costs and budgets 

Have significant input into business change, implementation, and expansion plans 

Managing key suppliers providing services to the IT infrastructure 

Periodically meet with business areas to determine future IT infrastructure requirements 

Technical lead in IT infrastructure projects and programs 

Providing specialist advice, management and delivery where required 

Continually research current and emerging technologies, propose value add improvements 

Proposing how IT can support growth plans and correct business problems 

Ensure Wasabi IT incorporates appropriate security standards in all IT infrastructure 

Day to day support and resolution of all IT technical infrastructure issues 

Proposing solutions and growth plans for the IT infrastructure with associated costs to support the ongoing and future business needs 

Producing periodic SLA performance statistics for the IT infrastructure systems and support team 

Work with the IT Director on various aspects of IT Management, including: 

Cost control & budget management 

Supplier selection and performance 

Product (hardware and software) selection & cost 

Monthly financial reviews of the IT P&L 

Managing of IT Support team 

Day-to-day Ensuring a high level of IT service to the business 

Identifying the need, proposing and organising training where necessary 

Proactively liaise with peers from all other business areas on IT infrastructure and or any other relevant business-related project requires input from the IT Infrastructure Manager 

Provide guidance and feedback across Wasabi and the IT team 

Provide supervision and guidance to IT team 

Work with the IT Director and IT Management Team on: 

IT strategy 

Recruitment and team performance management 

IT trends and new technology awareness 

Software supplier selection

Our Requirements
Essential to this role will be the ability to demonstrate:

Extensive experience in IT Service Management / Infrastructure Support in a multi-site environment ideally in retail, hospitality or leisure

Ability to run productivity software across the company

Ability to run infrastructure that supports all trading critical and business intelligence systems

Ability to run, test and constantly improve cyber security

Problem solving skills

Excellent oral & written presentation skills

Customer focused

Extensive supplier management experience including budget and performance management

Experience of: 

o Leading an IT Support function 

o IT Solutions across a variety of sites and functions 

o Working in a fast-paced entrepreneurial business 

o Working in cross functional groups/projects to deliver business related projects 

o Leading IT Improvement Programs

Beneficial Experience

Bachelor’s degree in information technology or computer science

Hands-on experience gained a retail hospitality environment

Hands-on experience gained in a manufacturing environment (most usefully in food)

Hands-on experience gained in warehousing, purchasing, distribution & supply chain 

In Return We Provide:

A great working environment 

Pension scheme 

Target Bonus 

Refer A Friend Scheme 

Free Sushi or hot food (vegan options available) 

50% discount in our Branches 

Employee Assistant Programme 

Hybrid working model 

Long Service Awards 

Life Assurance 

Free on-site parking 

A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox 

The opportunity to develop your skills within a growing company

Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you, please apply today as we can't wait to hear from you.

COME ROLL WITH US

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