We have a current opportunity for a Industry Data Management - Analyst on a temporary basis. The position will be based in Solihul

Key Responsibilities:

Customer Insights: Gather customer data and gain valuable insights into customer needs, enhancing service delivery.
Process Improvement: Participate in reviewing and adapting internal processes in response to changes, implementing new work approaches to improve efficiency.
Continuous Improvement: Drive internal process and procedural improvements to streamline operations and increase effectiveness.
Effective Planning: Demonstrate strong organisational skills, ensuring smooth workflow and meeting deadlines.
Health & Safety Compliance: Ensure adherence to company Health & Safety and DSE policies.
Regulatory Compliance: Ensure all actions and behaviours comply with regulations, always treating customers fairly.
Customer Query Resolution: Investigate and respond to complex customer queries, liaising with relevant stakeholders to provide timely and effective resolutions.
Data Quality: Amend data errors, address process exceptions, and provide feedback to front-line teams to improve data quality.
Transaction Processing: Manage complex transactions across various functional areas to ensure accurate information processing.
Workload Management: Provide regular updates on progress and manage workload priorities to ensure performance standards are met.
Policy Awareness: Stay updated on industry trends and company policies, identifying areas for improvement and suggesting enhancements to local working practices.
Process Failure Support: Assist in resolving process failures where data flows have failed to load, ensuring all relevant information is updated.
Stakeholder Communication: Foster strong communication with key stakeholders to ensure seamless operations.

Essential Skills & Experience:

Strong analytical and numerical skills, with an ability to identify discrepancies in data.
Excellent interpersonal and communication skills, ensuring positive customer interactions and effective collaboration.
Effective prioritisation and organisational skills, with a strong focus on customer service.
Proven experience in customer service and a customer-focused mindset.
Proficient in IT applications, especially Excel, to manage and analyse data.
A minimum of 6-12 months' experience in a similar role.

Desirable Skills & Experience:

Experience within the energy sector would be advantageous, though not essential.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants