Foster + PartnersRole DefinitionJob title: HR Reward AdministratorReporting to: HR Reward & Analytics ManagerBrief overview of role:The HR Reward Administrator will provide a responsive and effective HR support to Foster + Partners employees and the rest of the HR Reward team. The person must be able to work within a team, be self-motivated and proactive. You will be working alongside a team of HR professionals including Learning + Development, Global Mobility, ED&I and HR Admin.Responsibilities: * Serve as a point of contact for employees and candidates regarding HR Reward related enquiries, providing exceptional customer service and timely resolution of issues. Monitor and manage the HR Reward mailbox * Collaborate with relevant departments to ensure effective communication and coordination in addressing employee needs * Maintenance of electronic files * Oversee the management and administration of HR reward databases, ensuring accuracy, data integrity, and confidentiality * Maintain accurate and up-to-date employee records, ensuring compliance with legal requirements and company policies * Process employee changes with any of our benefit enrolment ensuring appropriate documentation and communication * Generate and distribute HR Reward-related correspondence, such as benefit notices * Escalate complex issues to appropriate HR Reward team members * Provide general administrative support to the HR Reward department when needed * Maintain an up-to-date awareness of HR Reward knowledge including compliance with GDPR * Identify ways to streamline HR reward processes and implement improvements * Maintain high levels of confidentiality and service standards at all times * Complete monthly KPIs * Contribute, or otherwise assist, as required * Thorough knowledge of and compliance with Foster and Partners procedures and standards * Equity, diversity & inclusion (EDI) is a core priority. To support and champion the embedding of this focus as a collective workforce responsibility, EDI should be integrated, where relevant, into all workstreamsQualities, skills and experience required: * Legally able to work in the country in which the position is based * Excellent written and verbal communication skills, with a professional and confident telephone manner * Able to demonstrate initiative and a proactive approach to daily tasks * Good organisational skills, self-motivated and a flexible attitude * Good interpersonal skills and able to work independently and as part of an effective team, with the ability to build good relationships at all levels, internally and externally * Methodical and accurate, with consistent attention to detail including accurate data entry skills * Be committed to maintaining and promoting the high standards of the role, department, and Practice, and always maintain a focus on customer service * To ensure discretion is exercised when dealing with sensitive information and enquiries, and to ensure confidentiality is maintained at all times * Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure while always remaining calm and professional * Able to work to deadlines and timely delivery of information * Be punctual and reliableDesired skills: * Good computer skills including Microsoft Word, Excel, and Outlook * Knowledge of Sage People would be advantageousThis description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognise this and adopt a flexible approach to work. Job descriptions will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder
