Housing Assistant

Housing Assistant (Scale 6)
Department: The Economy Department
Reports to: Housing Manager
Location: Hammersmith
Hours: Full-time (variable shifts may apply, including occasional evenings)

Shape Communities and Empower Residents!
We’re seeking a proactive Housing Assistant to support our Tenancy Management Team in delivering exceptional estate services. If you’re passionate about fostering resident satisfaction, ensuring compliance, and driving impactful solutions, this role offers a chance to grow within a collaborative council environment.

Your Key Responsibilities:
🏡 Tenancy & Estate Management Support
Assist Housing Officers with estate inspections, tenancy verification checks, ASB management, and fire risk assessment follow-ups.
Support the void and rehousing process: coordinate with property services, conduct property viewings, and prepare sign-up packs for new tenants.
Manage tenancy change applications, ensuring paperwork and documentation are complete for assessment.

🤝 Resident Engagement & Service Delivery
Provide high-quality face-to-face reception services, resolving enquiries at first contact or directing to relevant officers.
Assist tenant/resident associations with administrative tasks (e.g., photocopying, event coordination).
Attend home visits, meetings, and community events (occasional evenings required).

📊 Systems & Administration
Operate council IT systems to maintain accurate records, update databases, and retrieve information efficiently.
Collaborate with the Service Improvement Manager to ensure performance data is accessible to staff and residents.
Cover invoice processing and other duties during the Business Support Officer’s absence.

⚖️ Compliance & Standards
Adhere to council policies, health and safety regulations, and equal opportunities legislation.
Support emergency planning and business continuity protocols, including participation in drills.
Uphold data quality standards and report procedural gaps to ensure compliance.

What We’re Looking For:
Essential Skills & Experience:
Experience in housing management, tenant support, or a related administrative role.
Proficiency using office IT systems (e.g., databases, spreadsheets) and strong administrative skills.
Knowledge of tenancy agreements, estate management, and ASB processes.
Ability to work variable shifts and attend occasional evening events.

Desirable Skills:
Familiarity with council IT systems or housing management software.
NVQ Level 2/3 in Housing or equivalent qualification.

Personal Attributes:
Problem-Solver: Ability to simplify complex challenges and deliver practical solutions.
Collaborative: Strong teamwork skills with a knack for building trust with residents and colleagues.
Adaptable: Thrive in dynamic environments and adjust priorities as needed.
Service-Driven: Committed to outstanding customer service and community impact.

Why Join Us?
Meaningful Work: Improve quality of life for residents and take pride in well-maintained estates.
Professional Growth: Access training, mentorship, and exposure to diverse housing initiatives.
Inclusive Culture: Join a team dedicated to equality, safety, and agile working practices.

Apply Now!
If you’re ready to support thriving communities and grow your career in housing management, submit your CV today. Variable shifts, hybrid flexibility, and a rewarding role await!

Note: Compliance with council safeguarding policies and emergency procedures is required.

🔍 Keywords: Housing Assistant, Tenancy Management, Estate Inspections, ASB Management, Council IT Systems, Hybrid Role, Resident Engagement, Social Housing