Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Helpdesk Analyst

Aylesford
8 months ago
Applications closed

Related Jobs

View all jobs

Student Systems and Data Analyst

Senior Web Data Scientist

Helpdesk Analyst

Office Based

Aylesford – Office Based

Salary £25k

Do you have experience in 1st Line Support and are looking to advance your career?

Maybe you are a IT Graduate with some Customer Service skills looking to start your career?

Looking for an Internal IT Support role where you have opportunity to get involved in upcoming projects?

A unique internal IT support role with a fabulous organisation where you will provide a professional technical support function on all IT and Systems related matter. Including Systems Administration, user administration, network support, hardware and software implementation and maintenance

This is a key role in the Business systems department, with the main focus being day to day IT Support. In addition to this you will have the opportunity to be involved in IT Project Implementation.

The team is responsible for providing 1st, 2nd and 3rd line support for network & IT services and implementation of IT Projects and data engineering services

You will be joining a small and close knit team, with a diverse group of people. We need you to be a team player but happy to work alone when required

Duties

System Administration:

  • Provide general system administration support including:

  • Leavers, joiners

  • Configuration changes

  • Monitoring

  • Maintaining security

    Network Support:

  • Patching and connectivity

  • Monitoring and configuring network devices (switches, wifi routers for example)

  • Performance monitoring

  • Working with key suppliers to manage 3rd line support issues and improvements

  • Employee Support:

  • Provide helpdesk support for approximately 250 PC/laptop users, escalating to other members of the team as necessary.

  • Ensure that ad hoc guidance and advice is available to users

  • Present IT recommendations and solutions for non-technical users

  • Providing guidance and advice on Data Security to all staff

    Software Support:

  • Help in the delivery of IT change projects in installing and configuring new software

  • Be the nominated administrator and expert for allocated software applications

    Hardware Support:

    Laptop and PC including deployment and repairs

    Peripheral and other IT hardware

    Personal Attributes Required

    Team Player

    Willingness to learn

    Patience

    Unafraid to ask questions

    Well presented

    Excellent communication skills

    Good telephone manner

    Essential Requirements

    Experience of, Windows 11 and 10 Operating Systems and Microsoft Office Suite.

    Familiar with Active Directory, users, and security groups.

    Familiar with M365 Administration

    Nice to have

    Familiar with Azure

    Intune Experience

    Full Driving Licence

    ITIL or similar service delivery framework

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Neurodiversity in Data Science Careers: Turning Different Thinking into a Superpower

Data science is all about turning messy, real-world information into decisions, products & insights. It sits at the crossroads of maths, coding, business & communication – which means it needs people who see patterns, ask unusual questions & challenge assumptions. That makes data science a natural fit for many neurodivergent people, including those with ADHD, autism & dyslexia. If you’re neurodivergent & thinking about a data science career, you might have heard comments like “you’re too distracted for complex analysis”, “too literal for stakeholder work” or “too disorganised for large projects”. In reality, the same traits that can make traditional environments difficult often line up beautifully with data science work. This guide is written for data science job seekers in the UK. We’ll explore: What neurodiversity means in a data science context How ADHD, autism & dyslexia strengths map to common data science roles Practical workplace adjustments you can request under UK law How to talk about your neurodivergence in applications & interviews By the end, you’ll have a clearer sense of where you might thrive in data science – & how to turn “different thinking” into a real career advantage.

Data Science Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK data science hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise rigorous problem framing, high‑quality analytics & modelling, experiment/causality, production awareness (MLOps), governance/ethics, and measurable product or commercial impact. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for product/data scientists, applied ML scientists, decision scientists, econometricians, growth/marketing analysts, and ML‑adjacent data scientists supporting LLM/AI products. Who this is for: Product/decision/data scientists, applied ML scientists, econometrics & causal inference specialists, experimentation leads, analytics engineers crossing into DS, ML generalists with strong statistics, and data scientists collaborating with platform/MLOps teams in the UK.

Why Data Science Careers in the UK Are Becoming More Multidisciplinary

Data science once meant advanced statistics, machine learning models and coding in Python or R. In the UK today, it has become one of the most in-demand professions across sectors — from healthcare to finance, retail to government. But as the field matures, employers now expect more than technical modelling skills. Modern data science is multidisciplinary. It requires not just coding and algorithms, but also legal knowledge, ethical reasoning, psychological insight, linguistic clarity and human-centred design. Data scientists are expected to interpret, communicate and apply data responsibly, with awareness of law, human behaviour and accessibility. In this article, we’ll explore why data science careers in the UK are becoming more multidisciplinary, how these five disciplines intersect with data science, and what job-seekers & employers need to know to succeed in this transformed field.