Head of New Business and Retention

Great Linford
4 weeks ago
Create job alert

IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF ROLE:

As the Head of New Business and Retention at IMServ, you will play a pivotal role in shaping and delivering IMServ’s commercial strategy to drive new business growth and ensure customer retention. Your primary responsibility will be to introduce new business; manage and enhance IMServ's strategical relationships with large end user clients ensuring best in class customer satisfaction; £ value and longevity.

Ensure the team are aligned to strategic and tactical aims whilst identifying and capitalising on new business opportunities which bring is £growth to IMServ. Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.

Lead the sales team in identifying and pursuing new business opportunities, leveraging market insights and industry trends.

Develop and execute sales plans to achieve revenue targets

MAIN RESPONSIBILITIES

  • Oversee the commercial aspects of client relationships, ensuring alignment with IMServ's strategic goals and contributing to long-term business growth.

  • Provide commercial support for day-to-day operational challenges, particularly those with contractual or financial implications, ensuring effective and timely resolutions.

  • Lead by example, mentoring Account/Sales Managers and fostering a culture of excellence, collaboration, and continuous improvement within the team.

  • Support team members' professional development, enhancing their skills and helping them achieve career goals. Support projects from initial idea through product development, customer trials, and securing contracts. Ensure projects are delivered on time, within scope, and budget.

  • Provide comprehensive sales and revenue reporting to monitor team performance against targets. Use insights to drive continuous improvement and strategic adjustments.

  • Actively participate in key customer tenders to ensure account management visibility and smooth transitions from sales to onboarding. Provide strategic input to enhance tender submissions.

  • Ensure a smooth and efficient onboarding process for new clients, facilitating seamless transitions and setting the foundation for successful long-term relationships.

  • Retain, renew, and grow existing contractual arrangements. Develop high-level relationships within customer organisations.

  • Lead/support operational teams through commercial issues to ensure they are resolved operationally and contractually if needed. Ensure quality and timeliness of work delivered to clients, including organising scheduled key account reviews with board sponsors and internal project reviews.

  • Ensure profitable delivery of work through effective cross-department relationships and processes. Manage the financial aspects and reporting of the client portfolio.

  • Represent IMServ in public arenas such as conferences or exhibitions to promote the IMServ range of products and services. Host corporate hospitality events when required, including identifying the strategy for exhibitions and working with the Marketing Team to ensure the messaging is correctly positioned.

  • Provide mentoring within the team, specifically to new members to assist with their onboarding and development.

  • Build and manage a high-performing team, fostering a culture of ownership, collaboration, and continuous improvement.

    PERSON SPECIFICATION:

    Knowledge & Qualifications

  • Educated to degree standard and/or hold relevant professional qualifications.

  • Deep understanding of new business development and retention strategies, including industry-specific best practices.

  • Project management experience including analysis, design, and execution

    Skills

  • Strong knowledge of market research methodologies, segmentation, and customer insights.

  • In-depth understanding of industry regulations, compliance standards, and competitive landscapes

  • Exceptional leadership and people management capabilities, with the ability to influence at all levels.

  • Advanced analytical and problem-solving skills, focusing on data-driven decision-making.

  • Excellent written and verbal communication skills, including presentation and negotiation abilities.

  • Strong project management capabilities to oversee multiple initiatives simultaneously.

  • Proficiency in CRM systems and data analytics tools.

  • Proactive approach to potential customers.

  • Excellent communication skills, written and verbal comms

  • Discretion is important as highly sensitive information is an everyday part of the role

    Experience

  • Proven experience of leading sales and account management teams

  • Demonstrated success in designing and executing comprehensive business and retention strategies.

  • Significant experience in financial planning, budget management, and performance analysis.

    Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.

    Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

    These are the key drivers of our business, that our customers really look to us for.

    (Please note that we reserve the right to close this position before the expiry date)

Related Jobs

View all jobs

Wholesale Advisor

Talent Acquisition - Data Analytics & Project Management

Events Sales Manager

Head of Repairs & Voids

Head of Compliance & Planned Works

Head of Data Science (Credit Risk & Fraud)

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Quantum-Enhanced AI in Data Science: Embracing the Next Frontier

Data science has undergone a staggering transformation in the past decade, evolving from a niche academic discipline into a linchpin of modern industry. Across every sector—finance, healthcare, retail, manufacturing—data scientists have become indispensable, leveraging statistical methods and machine learning to turn raw information into actionable insights. Yet as datasets grow ever larger and machine learning models become more computationally expensive, there are genuine questions about how far current methods can be pushed. Enter quantum computing, a nascent but promising technology grounded in the counterintuitive principles of quantum mechanics. Often dismissed just a few years ago as purely experimental, quantum computing is quickly gaining traction as prototypes evolve into cloud-accessible machines. When paired with artificial intelligence—particularly in the realm of data science—the results could be game-changing. From faster model training and complex optimisation to entirely new forms of data analysis, quantum-enhanced AI stands poised to disrupt established practices and create new opportunities. In this article, we will: Explore how data science has reached its current limits in certain areas, and why classical hardware might no longer suffice. Provide an accessible overview of quantum computing concepts and how they differ from classical systems. Examine the potential of quantum-enhanced AI to solve key data science challenges, from data wrangling to advanced machine learning. Highlight real-world applications, emerging job roles, and the skills you need to thrive in this new landscape. Offer actionable steps for data professionals eager to stay ahead of the curve in a rapidly evolving field. Whether you’re a practising data scientist, a student weighing up your future specialisations, or an executive curious about the next technological leap, read on. The quantum era may be closer than you think, and it promises to radically transform the very fabric of data science.

Data Science Jobs at Newly Funded UK Start-ups: Q3 2025 Investment Tracker

Data science has become an indispensable cornerstone of modern business, driving decisions across finance, healthcare, e-commerce, manufacturing, and beyond. As organisations scramble to capitalise on the insights their data can offer, data scientists and machine learning (ML) experts find themselves in ever-higher demand. In the UK, which has cultivated a robust ecosystem of tech innovation and academic excellence, data-driven start-ups continue to blossom—fuelled by venture capital, government grants, and a vibrant talent pool. In this Q3 2025 Investment Tracker, we delve into the newly funded UK start-ups making waves in data science. Beyond celebrating their funding milestones, we’ll explore the job opportunities these investments have created for aspiring and seasoned data scientists alike. Whether you’re interested in advanced analytics, NLP (Natural Language Processing), computer vision, or MLOps, these start-ups might just offer the career leap you’ve been waiting for.

Portfolio Projects That Get You Hired for Data Science Jobs (With Real GitHub Examples)

Data science is at the forefront of innovation, enabling organisations to turn vast amounts of data into actionable insights. Whether it’s building predictive models, performing exploratory analyses, or designing end-to-end machine learning solutions, data scientists are in high demand across every sector. But how can you stand out in a crowded job market? Alongside a solid CV, a well-curated data science portfolio often makes the difference between getting an interview and getting overlooked. In this comprehensive guide, we’ll explore: Why a data science portfolio is essential for job seekers. Selecting projects that align with your target data science roles. Real GitHub examples showcasing best practices. Actionable project ideas you can build right now. Best ways to present your projects and ensure recruiters can find them easily. By the end, you’ll be equipped to craft a compelling portfolio that proves your skills in a tangible way. And when you’re ready for your next career move, remember to upload your CV on DataScience-Jobs.co.uk so that your newly showcased work can be discovered by employers looking for exactly what you have to offer.