Head of Operations

£55,000 - £65,000 Base + Bonus

Hybrid

Leading membership association seeks a highly talented and accomplished Head of Operations to oversee operations delivery of all their events and membership services.

Our client delivers a world-leading series of events, alongside an active research and policy agenda aimed at driving meaningful change and innovation.

Their portfolio includes a powerful digital media presence and activities such as their flagship event, Awards, Webinars; CEO roundtables; Podcasts; and Training Sessions.

As Head of Operations, you will be responsible for planning and delivery across the business, reporting to their Heads of Product (Events Director & Membership Director).

This role safeguards the delivery of best-in-class experiences across their products and services, ensuring The Association continues to evolve and surprise by providing slick, market-leading events and interactions.

Key responsibilities

• Oversee the operational delivery of all events and membership services across the business
  
  
• Manage, monitor and report on cost budgets for events, ensuring alignment with business objectives and financial targets, and oversee event budgets across the business.
  
  
• Manage the operations team setting clear expectations and driving success through hands-on leadership.
  
  
• Design and optimise the end-to-end experience and attendee journeys for both digital and in-person events.
  
  
• Develop and execute a memorable, market-leading look and feel for events that accurately showcase brand and community.
  
  
• Ensure excellent customer-service across all events.
  
  
• Project manage event and membership activities from start-to-finish, meeting client requirements, deadlines and budget targets, and business objectives.
  
  
• Establish and track key milestones and performance targets to support the successful project delivery across the business
  
  
• Manage key supplier relationships and external partnerships; identifying opportunities, negotiating terms and meeting their budget and delivery objectives
  
  
• Drive a client-centric approach to support product innovation and improvement.
  
  
• Devise and implement planning and reporting processes across the business - Identify and implement process improvements (i.e. reporting, meetings, recruitment, onboarding, performance reviews etc.)
  
  SKILLS & EXPERIENCE
  
  
• 5+ years’ experience managing large sale event operations (tradeshows, Confex, summits, awards etc…)
  
  
• Proven track record of P&L ownership across event portfolios
  
  
• Evidenced examples of delivering engaging and market-leading customer journeys & experiences
  
  
• Skilled in project management including leadership, planning and execution.
  
  
• KPI and Target setting to align teams and ensure progress for complex project
  
  Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.
  
  Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge