Ex Offenders Centre Manager

Portsmouth
1 week ago
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Job description

Job Title: Ex Offenders Centre Manager

Reports to: Regional Manager

Location: Portsmouth

Salary: Up to £39,000 per annum DOE

Contract: Full time, permanent

Purpose

The Centre Manager is responsible for overseeing the day-to-day operations of the centre and its team of Support Workers and Supply Chain Partners. This includes managing referrals, maintaining stakeholder relationships within the justice sector, and ensuring high-quality service delivery to participants. The role also involves contract compliance, performance management, and creating a positive, safe, and structured environment within the Hub.

Main Duties and Responsibilities

  1. Hub Operations & Risk Management

    o Ensure smooth daily operations, including hosting risk meetings and scheduling activities.

    o Oversee risk and safeguarding measures within the Hub, reporting incidents to the Regional Manager.

    o Maintain high standards of cleanliness and compliance with health and safety regulations.

  2. Team Leadership & Performance Management

    o Line manage Hub staff, providing support, motivation, and guidance.

    o Monitor attendance and individual performance, offering coaching to achieve targets.

    o Conduct regular performance reviews and ensure best practices are followed.

  3. Case Management & Participant Support

    o Oversee the assessment of eligible offenders, ensuring effective action plans are in place.

    o Monitor and drive progress toward programme objectives.

    o Ensure participants receive appropriate support, including activities that encourage engagement.

  4. Data Management & Compliance

    o Ensure accurate and timely data entry onto CATs+, the case management system.

    o Monitor key performance indicators, data integrity, and compliance with reporting standards.

    o Conduct audits and assessments to ensure adherence to the Management Assurance Framework (MAF).

  5. Stakeholder Engagement & Referral Management

    o Build and maintain relationships with key stakeholders, including Probation Services, CRS providers, courts, and approved premises.

    o Develop and implement referral pathways and joint working protocols to enhance participant support.

  6. Employment & Training Support

    o Establish relationships with employers to secure job opportunities for participants.

    o Source and manage training providers in line with procurement guidelines.

    o Identify training needs for staff and arrange appropriate development opportunities.

  7. Collaboration & Contract Compliance

    o Ensure team adherence to Shaw Trust policies, procedures, and contractual requirements.

    o Attend HMPPS contract meetings and contribute to continuous improvement initiatives.

    o Work closely with internal teams and subcontractors to ensure service consistency.

  8. Flexibility & Additional Responsibilities

    o Support temporary caseloads if required during staff absences.

    o Actively contribute to risk management and safeguarding efforts.

    o Promote sustainability by managing energy use and recycling.

    Person Specification

    Qualifications & Training

    · Management training/qualification or equivalent experience.

    · IAG qualification (e.g., NVQ in Information, Advice & Guidance) (Desirable).

    Experience

    · Proven track record of achieving performance targets.

    · Experience in leading, motivating, and coaching a team.

    · Background in working with complex needs individuals.

    · Experience in data management and analysis.

    · Knowledge of probation, community rehabilitation, and the criminal justice sector (Desirable).

    Skills & Competencies

    · Strong leadership and problem-solving abilities.

    · Excellent communication, negotiation, and relationship-building skills.

    · Adaptability in a dynamic and challenging environment.

    · Ability to work independently and as part of a team.

    · Proficiency in Microsoft Office and case management systems.

    Safeguarding & Compliance

    · Understanding of safeguarding procedures for vulnerable individuals.

    · Commitment to equality, diversity, and inclusion.

    · Enhanced DBS check required

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