Ex Offenders Centre Manager

Job description

Job Title: Ex Offenders Centre Manager

Reports to: Regional Manager

Location: Portsmouth

Salary: Up to £39,000 per annum DOE

Contract: Full time, permanent

Purpose

The Centre Manager is responsible for overseeing the day-to-day operations of the centre and its team of Support Workers and Supply Chain Partners. This includes managing referrals, maintaining stakeholder relationships within the justice sector, and ensuring high-quality service delivery to participants. The role also involves contract compliance, performance management, and creating a positive, safe, and structured environment within the Hub.

Main Duties and Responsibilities

1. Hub Operations & Risk Management
   
   o Ensure smooth daily operations, including hosting risk meetings and scheduling activities.
   
   o Oversee risk and safeguarding measures within the Hub, reporting incidents to the Regional Manager.
   
   o Maintain high standards of cleanliness and compliance with health and safety regulations.
   
   
2. Team Leadership & Performance Management
   
   o Line manage Hub staff, providing support, motivation, and guidance.
   
   o Monitor attendance and individual performance, offering coaching to achieve targets.
   
   o Conduct regular performance reviews and ensure best practices are followed.
   
   
3. Case Management & Participant Support
   
   o Oversee the assessment of eligible offenders, ensuring effective action plans are in place.
   
   o Monitor and drive progress toward programme objectives.
   
   o Ensure participants receive appropriate support, including activities that encourage engagement.
   
   
4. Data Management & Compliance
   
   o Ensure accurate and timely data entry onto CATs+, the case management system.
   
   o Monitor key performance indicators, data integrity, and compliance with reporting standards.
   
   o Conduct audits and assessments to ensure adherence to the Management Assurance Framework (MAF).
   
   
5. Stakeholder Engagement & Referral Management
   
   o Build and maintain relationships with key stakeholders, including Probation Services, CRS providers, courts, and approved premises.
   
   o Develop and implement referral pathways and joint working protocols to enhance participant support.
   
   
6. Employment & Training Support
   
   o Establish relationships with employers to secure job opportunities for participants.
   
   o Source and manage training providers in line with procurement guidelines.
   
   o Identify training needs for staff and arrange appropriate development opportunities.
   
   
7. Collaboration & Contract Compliance
   
   o Ensure team adherence to Shaw Trust policies, procedures, and contractual requirements.
   
   o Attend HMPPS contract meetings and contribute to continuous improvement initiatives.
   
   o Work closely with internal teams and subcontractors to ensure service consistency.
   
   
8. Flexibility & Additional Responsibilities
   
   o Support temporary caseloads if required during staff absences.
   
   o Actively contribute to risk management and safeguarding efforts.
   
   o Promote sustainability by managing energy use and recycling.
   
   Person Specification
   
   Qualifications & Training
   
   · Management training/qualification or equivalent experience.
   
   · IAG qualification (e.g., NVQ in Information, Advice & Guidance) (Desirable).
   
   Experience
   
   · Proven track record of achieving performance targets.
   
   · Experience in leading, motivating, and coaching a team.
   
   · Background in working with complex needs individuals.
   
   · Experience in data management and analysis.
   
   · Knowledge of probation, community rehabilitation, and the criminal justice sector (Desirable).
   
   Skills & Competencies
   
   · Strong leadership and problem-solving abilities.
   
   · Excellent communication, negotiation, and relationship-building skills.
   
   · Adaptability in a dynamic and challenging environment.
   
   · Ability to work independently and as part of a team.
   
   · Proficiency in Microsoft Office and case management systems.
   
   Safeguarding & Compliance
   
   · Understanding of safeguarding procedures for vulnerable individuals.
   
   · Commitment to equality, diversity, and inclusion.
   
   · Enhanced DBS check required