Entra ID Support Engineer, Entra SME, AAD, Identity

Entra ID Subject Matter Expert (Support Engineer - SME Level)

Location: Remote
Employment Type: Full-Time
Experience Level: Senior / SME (5+ Years)

18 Months contract

Up to £70k + benefits

100% remote

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?

We are looking for a Support Engineer - Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.

🔧 What You'll Do:

Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.

Collaborate with engineering and escalation teams to deliver top-tier support.

Troubleshoot and resolve identity and access issues across hybrid and cloud environments.

Drive knowledge-sharing, process improvement, and technical mentorship within the team.

Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.

🧠 What You'll Bring:

5+ years in technical support or enterprise identity solutions roles.

Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.

Strong knowledge of:

Azure fundamentals, RBAC, subscriptions

B2B/B2C collaboration and federation models

Active Directory, DNS, DHCP, and Group Policies

Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).

✅ Preferred Extras:

Experience with PIM, SaaS provisioning, or identity protection tools.

Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.

Diagnostic troubleshooting using HTTP/network trace tools.

Essential Technical Skills - A good understanding of two or more of the following technologies:

• Azure Fundamentals (Cloud Concepts, Networking, Compute)
  
• Azure Resource Management (Subscriptions, RBAC, Admin Roles)
  
• Microsoft Entra ID Administration (User, Group, Domain Management, Applications)
  
• Entra Collaboration Solutions (B2B, B2C)
  
• Identity Models: Managed (PHS/PTA) vs Federated
  
• Hybrid Identity Solutions
  
• Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)
  
• Windows Networking (TCP/IP, DNS, DHCP)
  
• Microsoft 365 Identity and Access Management
  
  Preferred Technical Experience: Competencies and experience with some of the below technologies:
  
  
• AAD Connect, DirSync, MIM/FIM
  
• Active Directory Federation Services (ADFS) or third-party federation
  
• Privileged Identity Management (PIM)
  
• SaaS Application Provisioning
  
• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).
  
• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.
  
• PowerShell scripting
  
• Diagnostic tools (Netmon, Wireshark, Fiddler)
  
• Troubleshooting skills in Http and basic Networking traces analysis.
  
  Additional Technologies (Nice to Have)
  
• Windows Server and Client OS
  
• Exchange Server, SQL Server
  
• Graph API
  
• Modern Authentication Protocols (SAML, OAuth)
  
• Seamless SSO, ADAL/MSAL libraries
  ________________________________________
  Language Requirements
  
• Fluent in English (reading, writing, speaking)
  ________________________________________
  Experience
  
• 5+ years in customer-facing technical support roles
  
• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
  
• Experience supporting large-scale enterprise environments (1000+ users)
  
• Familiarity with system administration, PKI, DNS, virtualization, and networking
  
• Strong problem-solving, communication, and collaboration skills
  
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