Ecommerce Service Operations

South West London
2 weeks ago
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My client is seeking a candidate with experience in Ecommerce Operations, initially for around 3 months, however there is the potential of something longer-term.

Job Spec:

  • Lead the online retail customer service operation, including supervision some supervision of colleagues.

  • Work with other Zendesk users in the business to develop and improve the platform to meet objectives.

  • Monitor and process customer refunds, issuing store credit where relevant.

  • Resolving customer order and instore purchase queries including enquiries submitted in Zendesk

    Dealing with quires swiftly in a professional manner and maintaining accurate records

  • Updating various logs accurately and liaising with team to resolve queries relating to order issues.

  • Have experience in a customer service. Preferrable experience with Zendesk.

  • Would ideally have experience of leading a or leading a small team

  • A natural problem solver and self-starter, willing to investigate queries/complaints with the confidence to deal with these in a timely fashion

  • Experience of dealing with enquiries both in person and over the phone/email

  • Friendly, approachable, patient and driven. Able to lead and motivate a team.

  • Excellent written and verbal communication skills

  • A flexible approach and ability to remain calm when dealing with difficult people or balancing conflicting priorities

  • Process orientated with strong organisational skills

  • Excellent IT skills (Microsoft Office, Google Suite)

  • Capable of working as part of a fast-paced team and comfortable working independently,

  • Experience in ecommerce operations/merchandising

  • Intermediate to Advance Excel skills. With a high degree of computer literacy in all other Microsoft packages (Word, PowerPoint, Outlook)

  • Experience using Order Management and Warehouse Management Systems.

  • Hands on experience with an ecommerce platform.

  • Experience managing complex projects within the group.

  • Experience using work management tools such as JIRA or Asana as part of daily work

  • Experience working with Analytics and Business Intelligence tools.

  • Basic HTML knowledge

  • Commercially aware with an interest in ecommerce ideally within retail,

  • Forward thinking – presenting recommendations to resolve along with the potential issue

  • Ability to work on own initiative. Completes tasks accurately and on time, with strong attention to detail.

  • Strong organisational skills and the ability to prioritise tasks.

  • Enjoys taking on challenges.

    If this sounds like the role for you, please apply now!

    Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.

    We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client

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