Driver Engagement Associate - West London

About HIVED

At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.

Based in London we are a climate and logistics startup building the first sustainable parcel delivery network at scale powered by a 100% electric fleet. In an evergrowing industry where unreliable service has long been the norm HIVED has been built from the groundup to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart our talent and technology is laserfocused on delivering the best possible delivery experience for endcustomers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara Uniqlo ASOS Nespresso and more we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tightknit team is made up of exRevolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climatetech logistics and mobility including Planet A VenturesMaersk Growth Pale Blue Dot VC Eka Ventures and the British government. Were passionate about driving innovation and redefining the future of delivery.

Role Overview
We are looking for a dedicated and committed Driver Engagement Associate responsible for driver supply and managing our application funnel along with training and onboarding drivers. This is an incredible opportunity to join an inclusive team that values transparency and autonomy. You would be laying the groundwork for all drivers delivering for or on behalf of HIVED supporting our growing team to feel consistently engaged motivated and appreciated.The ideal candidate will have 12 years experience in a customerfacing role or logistics and has experience managing a team and communicating with various stakeholders. Has an interest in recruiting onboarding and managing a large volume of people. They have strong communication skills and are comfortable giving constructive feedback. They are able to analyse issues and use problemsolving skills to implement an efficient solution. They will need to be adaptable to change and thrive in a fastpaced environment. All Operations roles at HIVED are inperson and primarily based at our depot in Hayes and will require weekend work.

Responsibilities

• • Be responsible for engaging with a large volume of drivers to maintain quality in the HIVED service
  • Conduct regular performance checkins with drivers in person via email and via phone. Provide constructive feedback and support to optimise performance
  • Manage and resolve inbound driver queries promptly to boost team efficiency
  • Make critical decisions based on performance data which includes disciplinary action such as warning and offboarding drivers
  • Collaborate with the wider operations team including fleet network and live operations as well as external stakeholders.
  • Implement improvements based on the continuous feedback gathered from interactions with drivers.

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a highgrowth environment with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• Subsidised private medical insurance including dental and vision
• Wellbeing initiatives including three wellbeing days in addition to holiday allowance
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy