About HIVED

At HIVED were steamrollingforward as one of Europes fastest growing startups and our momentumshows no signs of slowing.

Based in London we area climate and logistics startup building the first sustainableparcel delivery network at scale powered by a 100% electric fleet.In an evergrowing industry where unreliable service has long beenthe norm HIVED has been built from the groundup to meet the demandsof modern consumers and disrupt parceldelivery.

A tech company at heart our talent andtechnology is laserfocused on delivering the best possible deliveryexperience for endcustomers and meeting the needs of our retailpartners. From our drivers to our data engineers we are constantlyworking to improve this customer experience that makes us deliverbetter.

Already trusted by leading internationalbrands such as Zara Uniqlo ASOS Nespresso and more we aresolidifying our position as the leaders in Europe to tackle thisgrowing market.

Our tightknit team is made up ofexRevolut Bain HelloFresh ASOS Apple and Google employees and weare backed by some of Europes leading investors and VCs inclimatetech logistics and mobility including Planet A VenturesMaersk Growth Pale Blue Dot VC Eka Ventures and theBritish government. Were passionate about driving innovation andredefining the future ofdelivery.

RoleOverview
We are looking for a dedicatedand committed Driver Engagement Associate responsible for driversupply and managing our application funnel along with training andonboarding drivers. This is an incredible opportunity to join aninclusive team that values transparency and autonomy. You would belaying the groundwork for all drivers delivering for or on behalfof HIVED supporting our growing team to feel consistently engagedmotivated and appreciated.The ideal candidate will have 12 yearsexperience in a customerfacing role or logistics and has experiencemanaging a team and communicating with various stakeholders. Has aninterest in recruiting onboarding and managing a large volume ofpeople. They have strong communication skills and are comfortablegiving constructive feedback. They are able to analyse issues anduse problemsolving skills to implement an efficient solution. Theywill need to be adaptable to change and thrive in a fastpacedenvironment. All Operations roles at HIVED are inperson andprimarily based at our depot in Hayes and will require weekendwork.

Responsibilities

• • Beresponsible for engaging with a large volume of drivers to maintainquality in the HIVED service
  • Conduct regularperformance checkins with drivers in person via email and viaphone. Provide constructive feedback and support to optimiseperformance
  • Manage and resolve inbound driverqueries promptly to boost team efficiency
  • Makecritical decisions based on performance data which includesdisciplinary action such as warning and offboardingdrivers
  • Collaborate with the wider operationsteam including fleet network and live operations as well asexternal stakeholders.
  • Implement improvementsbased on the continuous feedback gathered from interactions withdrivers.

Howwe reward ourteam

• Dynamicworking environment with a diverse and driventeam
• Huge opportunity for learning in ahighgrowth environment with progression opportunities based onsuccess in the role
• 25 days of holidayallowance plus public holidays
• Subsidisedprivate medical insurance including dental andvision
• Wellbeing initiatives including threewellbeing days in addition to holidayallowance
• Weekly team lunch and regular companysocials
• Enhanced maternity/paternity/adoptionpolicy