Director - Data Analytics

ADP
Cheadle
1 month ago
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Job Title: Director – Business Analytics
Department: ESI (Employer Services International)
Reporting to: Senior Director Service Delivery & Business Excellence


Overview

The Director – Business Analytics will play a strategic and vital role within the ESI Business Excellence and Transformation senior leadership team, reporting directly to the Senior Director Business Excellence. This high-profile position is responsible for spearheading the ESI Business Analytics strategy across the organization. The Director will harmonize resources across teams and establish a best-in-class hub for business insights to support over 10,000+ Associates within ESI, ensuring transparency, quality, and forward-looking intelligence for leadership teams. This role will create a team of data analysts and data scientists across ESI , leveraging AI and data analytics technology to provide a comprehensive view of process performance, workload, and transformation outcomes. These insights are essential for delivering significant bottom-line benefits each year and for driving new data mining capabilities in support of major transformation initiatives.


Essential Responsibilities

  • Define and execute the ESI analytics strategy, ensuring alignment with business priorities and transformation goals aligned with ESI and Corporate strategies.
  • Act as a trusted advisor to senior leaders, challenging assumptions and shaping business decisions through data-driven insights.
  • Champion a culture of data-driven decision-making across the organization, embedding data literacy and adoption.
  • Lead the development of BI solutions, dashboards, and advanced analytics to provide leaders with timely, accurate, and actionable insights.
  • Proactively use analytics to address strategic questions, uncover operational risks, and highlight opportunities to support growth, drive efficiency, and improve the client experience.
  • Establish a single trusted source of metrics covering workload, quality, efficiency, and transformation outcomes.
  • Drive integration of data sources to create a connected, transparent view of operations.
  • Monitor performance trends, provide predictive insights, and deliver early warning signals to leadership.
  • Develop a standardized, data-driven framework for workforce planning, capacity management, and productivity tracking.
  • Strengthen data quality, governance, and consistency to enable reliable decision-making.
  • Create a high-performance, collaborative culture that thrives in a complex, matrixed environment.
  • Lead any assigned projects or initiatives as agreed with the Senior Director Business Excellence.

Specific Experiences / Knowledge

  • 10+ years in analytics, BI, or transformation roles within a complex, global organization.
  • Proven track record of establishing and scaling analytics functions — including vision, operating models, and team structures.
  • Strong expertise in BI platforms (e.g., Power BI, Tableau) and data governance best practices.
  • Hands‑on operational experience preferred.
  • Knowledge of advanced analytics, predictive modeling, and AI readiness.
  • Demonstrated success in leading multi‑country transformation programs.
  • Ability to execute at pace in a global, matrix environment.
  • Excellent stakeholder management and influencing skills, with experience engaging senior executives.
  • Bachelor’s degree in Data Science, Analytics, IT, or Business (Masters preferred).

Personal Attributes

  • Energetic, passionate about the importance of data.
  • Strategic thinker who balances vision with execution.
  • Analytical and data-driven, with strong problem-solving skills.
  • Strong communicator who can simplify complexity and inspire adoption of insights.
  • Collaborative and adaptable, thriving across different cultures and environments.
  • Innovative yet pragmatic, with a relentless focus on measurable outcomes.

Reporting Relationships

  • Immediate Manager: Senior Director Service Delivery & Business Excellence
  • Direct Management Reports: Two and to further grow
  • Location: Global
  • Geographical Scope: Global


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