Job Purpose

As Metro Safety moves further into working digitally, the job role of Data Quality Co-ordinator is an important role looking at providing the highest service levels to customers and field staff across a variety of services.

Data is integral to being able to further automate, and provide high levels of service, so this role has a critical governance function.

Key Objectives

The successful candidate will be given a series of tasks and objectives suited to the role. Central to this will be ensuring all data running through the system is accurate and fully completed, to ensure we are providing cost effective compliance to the customer. The candidate will be monitoring data throughout the whole process, from presale, conversion through to invoicing and customer portal upload.

Key Responsibilities:

Monitor, review and correct data anomalies across Salesforce Objects (Accounts, Contacts, Service Contracts, Maintenance Plans, Work Orders, Buildings).

• Ensure data accuracy by identifying inconsistencies and applying the appropriate corrective actions.
  
  
• Conduct regular data audits/QCC’s and implement data cleansing strategies
  
  
• Release accurate invoices in a timely manner, ensuring compliance with customer contracts and internal standards.
  
  
• Raise credits and manage adjustments as necessary to resolve billing issues.
  
  
• Address and resolve customer queries related to financial matters, providing clear and accurate information to enhance customer satisfaction
  
  
• Liaise with customers and other departments to clarify discrepancies and ensure timely resolution of more complex issues.
  
  
• Identify opportunities to improve data management and billing processes, making recommendations for enhancements to increase efficiency.
  
  
• Collaborate with other departments, such as finance, operations, and visit success teams, to resolve issues and ensure seamless communication regarding data integrity and processes.
  
  
• Create/use reports and dashboards and provide regular feedback on data trends, anomalies, and potential opportunities for improvement.
  
  
• Management of purchase order process alongaside Purchase Order Coordinator
  
  
• Have a good understanding of system and processes to assess the impact of data across the business.
  
  Skills
  Essential
  
  
• Strong numerical and analytical skills with attention to detail.
  
  
• Excellent communication and interpersonal skills for dealing with both internal teams and external stakeholders.
  
  
• Good Excel skills.
  
  
• Computer literate with the ability to process information quickly but accurately.
  
  
• Good understanding of invoices, credits and Tax.
  
  
• Good team player and self-starter.
  
  
• A desire to learn and develop.
  
  
• Be willing to embrace company culture and values.
  
  Desirable
  
  
• Salesforce Experience (full training will be given)
  
  Other Notes
  Must have the Right to Work in the UK
  
  Benefits
  
  25 days annual leave increasing 1 day per year to 30 days reached Pro rated
  3 x Salary Life Assurance
  Hybrid working
  Employee Assistance Program
  Travel Expenses
  Work from home allowance
  Cycle to Work Scheme