Data Quality and Performance Officer

Ensure housing data is accurate and reliable, enabling us to serve our residents better.

As a Data Quality and Performance Officer in the Royal Borough of Kensington and Chelsea, you’ll play a key role in ensuring the accuracy and reliability of all data within our Housing Management systems. The quality of your work will directly shape how we make decisions, measure success and ultimately deliver better services for our residents.

You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

You’ll be based in the Borough supporting the delivery of excellent housing services through accurate, timely and reliable data. Your main responsibility will be to oversee, maintain and improve the quality of information held within our Housing Management systems.

You’ll carry out regular data audits to identify inconsistencies, errors, or gaps and work with the Performance Manager to address these through corrective action plans and improved processes. Using root cause analysis, you’ll help identify why issues occur and recommend practical, long‑term solutions.

A regular part of your work will involve producing and sharing reports to help managers track and improve performance. You’ll develop a suite of operational and performance reports that are clear, accurate and meaningful to a range of audiences. As a CRM Performance Super User, you’ll champion data‑driven working – promoting the use of dashboards, training colleagues to interpret results and supporting them in developing reports for their own teams.

You’ll work collaboratively across departments, building strong relationships with colleagues and external partners to enhance service delivery. You’ll also manage administrative tasks such as monitoring the team mailbox, assisting with data requests and supporting the Performance Manager with housing data analysis and reporting.

For further details, please review the Job Description and Person Specification

You’ll bring a sharp eye for detail, a love of accuracy and confidence in handling complex data. Educated to degree level or with equivalent experience, you’ll be skilled in analysing, interpreting and presenting data in clear and engaging ways.

You’ll have strong IT skills, particularly with Power BI and Microsoft Office applications such as Excel, Word, Outlook and SharePoint. Experience using Microsoft Dynamics 365 CRM or similar systems – including creating dashboards, charts and reports – will be an advantage.

You’ll have experience working with large databases, interrogating data to identify performance trends and producing reports for senior managers. Confidence and curiosity are key: you’ll be unafraid to ask questions, challenge inconsistencies and suggest better ways of doing things.

You’ll also bring excellent communication skills – able to explain technical issues simply, build trust with colleagues and work collaboratively across teams. Discretion, adaptability and a commitment to confidentiality are essential. Experience working in a social housing or public sector environment would be beneficial, though not essential.

At RBKC, we’re all in – investing in our people, our communities and our future.

You’ll be joining a small, friendly and supportive team that values curiosity, collaboration and problem‑solving. This role offers the chance to develop your technical and analytical skills while making a real difference to how we serve our residents. You’ll have access to ongoing training and professional development, including external opportunities, to help you grow and progress in your career.

Your work will have a direct and visible impact – helping to improve service delivery, strengthen decision‑making and drive change across the Housing service. You’ll also enjoy working for a council that values balance, wellbeing and belonging, offering a supportive environment where your contributions are recognised and appreciated.

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

As a Data Quality and Performance Officer, you’ll truly embody the ’We’re all in’ mindset – getting stuck in to ensure every piece of data is accurate, every report is insightful and every decision is built on solid evidence. Your attention to detail and commitment to accuracy will turn data challenges into opportunities to improve outcomes and strengthen trust in our services.

Interviews will be held in person week commencing 8th December 2025.

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.