Data Governance Policy Manager

Contract:

Permanent

Working Hours: Full-time, 35 hours per week

Salary:£64,575

Location:London Docklands (Hybrid).

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.

The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious transformation agenda.

This year we created our new Chief Data Office as part ofredefining our data strategy across the organisation. With data playing an increasingly vital role in our transformation journey, the CDO is shaping a modern, cloud-first data landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It’s an exciting time to be part of the Data team at the Financial Ombudsman Service.

Key Responsibilities:

Develop and implement enterprise-wide data governance policies that improve compliance and reduce data inaccuracies.

Lead cross-functional policy reviews, ensuring alignment with regulatory standards and internal audit requirements, supporting the Data Governance Manager. 

Establish a policy lifecycle framework, enabling consistent updates and stakeholder engagement across departments. 

Champion data stewardship initiatives, resulting in improved data quality metrics and increased policy adoption. 

Defining, developing and maintaining data governance policies, standards, and procedures.

Overseeing development and maintenance of other data-related policies across the organisation.

Ensuring compliance with regulatory requirements and internal data policies 

Collaborating with data owners and stewards to define data ownership and stewardship models.

Leading data governance forums and working groups with your Data Governance Manager as chair.

Implementing processes to ensure service wide compliance with data policies and procedures 

Monitoring adherence to data governance policies and reporting on compliance 

Supporting data quality initiatives and issue resolution.

Working with colleagues including legal, risk, and compliance teams to manage data-related risks. Where policies are not in place, you will work with the teams to define and document them. 

Contributing to the development of the organisation’s data strategy.

Supporting audits and assessments related to data governance.

Minimum Criteria:

Developing and implementing data governance frameworks and policies 

Experience with data governance tools.

Strong understanding of data management principles and best practices 

Experience in collaborating with cross-functional teams to drive data governance initiatives 

Excellent communication and stakeholder engagement skills 

Working knowledge of data protection regulations and compliance standards.

Experience in policy writing and documentation.

Holding a degree in information management, data governance, or a related field,

Holding relevant certifications ( DAMA CDMP, CIPP/E) 

Having significant experience in data governance or related role.

Why Financial Ombudsman Service?

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Generous pension

Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

Employee Assistance Programme

Extensive opportunities for personal and career development

Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

Extensive Well-being resources including an on-site therapist (London office only)

Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks (some examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! 

How do I apply?

Please upload an up-to-date CV, ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out more

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Thank you for your interest in working with us, we wish you good luck with your application!