Data Analyst (Response Repairs)

Data Analyst (Response Repairs) 

• Salary £46,050 per annum plus benefits.  
• Home-based with occasional travel to Magna Dorset. 
• 37 hours per week (Mon – Fri with Flexitime)  
• Permanent Role
• Closing date for applications: 06.08.25 (Midday) 

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.  

The role and what you take care of  (A full Role Profile is attached to this Advert)

As a Data Analyst within the Customer Experience and Home Services team you will play a critical role in transforming operational data into actionable insights. You will support the continuous improvement of our repairs service by analysing performance trends, identifying inefficiencies, and enabling data-driven decision-making across the team.

• Collect, clean, and analyse data related to responsive repairs, including job completion times, contractor performance, and cost efficiency.
• Develop and maintain dashboards and reports to monitor KPIs such as first-time fix rates, average repair times, and backlog volumes.
• Work closely with Regional Managers and our Operations Team to identify trends, anomalies, and opportunities for service improvement.
• Ensure data integrity and compliance with GDPR and internal data governance policies.
• Provide insights and recommendations to support strategic planning and operational reviews.
• Collaborate with Insight, IT and digital teams to enhance data collection and reporting systems.

What you need to be successful:  

• Proven experience in a data analysis role, preferably within housing, construction, or public services.
• Excellent analytical skills with proficiency in tools such as Excel, Power BI and experience with SQL or other data querying languages.
• Ability to communicate complex data insights clearly to non-technical stakeholders.
• Great attention to detail and a proactive approach to problem-solving.
• Experience with housing management systems and an understanding of UK housing regulations and compliance standards are considered beneficial, as is holding a degree in Data Science, Statistics, Business Analytics, or a related field. Knowledge of responsive repairs processes and key performance indicators (KPIs) relevant to the housing sector would also be advantageous.

Applicants with transferable skills are encouraged to apply.  

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers. 

We offer:     

• Pension matched up to 8%.    
• Employee assistance & Health Care Cash Plan.   
• Learning and Development.   
• Company sick pay.
• Wellbeing Portal and Colleague Voice. 
• Mileage and Agile working.
• Paid day a year to volunteer.   
• Rental / Stamp Duty Loan and Credit Union.
• Discounts on entertainment, high street shops and grocery shopping.
• Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.  

Our full range of benefit details can be viewed on our website under each vacancy.     

For an informal discussion about this post, please contact:   Dani Davies – Talent Acquisition Lead at:  or by mobile:    

To applyplease visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.  

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.