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Data Analyst - Customer Success

RedCat Digital
City of London
1 week ago
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Data Analyst – £285/day | 10-Month Contract | Hybrid (London)


We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team, working on initiatives that enhance customer experience and operational excellence across international markets.


This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights, and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes.


What You’ll Do

  • Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets.
  • Automate and streamline reporting: Create scalable dashboards and reporting tools that deliver timely, accurate insights for business and customer success teams.
  • Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations.
  • Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement.
  • Tell the story with data: Communicate insights effectively to both technical and non-technical audiences, influencing strategy and driving better decisions.


What We’re Looking For

  • 8+ years of experience in Data Analytics or Data Science, ideally within Customer Success, Operations, or Digital Experience domains.
  • Strong SQL skills for data extraction, transformation, and pipeline development.
  • Proficiency with data visualization tools (Tableau, Qlik, or similar).
  • Experience with big data platforms (Snowflake, Databricks, Spark) and ETL processes.
  • Working knowledge of Python or R for analytics or automation (preferred).
  • Understanding of statistical methods and A/B testing.
  • Excellent storytelling and communication skills to translate data into actionable insights.
  • Experience with contact centre or digital support metrics is a plus.
  • A proactive, growth-oriented mindset with the ability to balance strategic and tactical priorities.


Details

💼 Contract: 10 months

💰 Rate: £285/day Inside IR35

📍 Location: London (3 days per week in office, 2 days remote)

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