At Thames Water, we’re leading the way in smart water metering – installing hundreds of thousands of cutting-edge smart meters to provide deeper consumption insights and support our customers in using water more efficiently. Behind every meter is a wealth of data, and we’re looking for a skilled Data Analyst to help transform that data into actionable insight.
What you will be doing as the Data Analyst: In this pivotal role, you’ll support the delivery of Thames Water’s smart metering rollout by providing critical data insight and reporting across all stages of the programme. You will be responsible for tracking rollout progress and managing campaign performance, including pre- and post-installation analysis. This will involve assessing a wide range of factors, such as customer property types, meter and asset bases, communication network availability, regulatory obligations, stock levels, and budgetary constraints.
Working closely with the Data and Strategy Manager, you’ll help evaluate programme outputs and outcomes, translating complex findings into clear, actionable insight for the wider business. You’ll also collaborate with the Smart Metering Operations Centre (SMOC) team to monitor key activities and processes, identifying inefficiencies and recommending improvements to ensure smooth and effective delivery of the programme.
Key accountabilities
- Provide accurate and timely metering-related data and insight to relevant business units.
- Support strategic initiatives and change programmes through data-driven analysis and recommendations.
- Contribute to both pre- and post-installation activities for smart metering campaigns and operational jobs.
- Analyse large datasets, create insightful reports, and present findings to stakeholders to inform decision-making and drive process efficiency.
- Assist in the development and maintenance of reporting tools and dashboards, focusing on key metering performance indicators.
What you should bring to the role:
- Proven ability to analyse data, generate actionable insight, and present clear recommendations to stakeholders at various levels.
- A solid understanding of databases, data interfaces, business systems, and workforce management solutions.
- Awareness of data protection requirements, with a commitment to GDPR compliance.
- Hands-on experience with advanced Excel functions and advanced SQL for data extraction and manipulation.
- Working knowledge of Power BI for data visualisation and reporting.
- Exposure to Geographic Information Systems (GIS) is highly desirable.
Location: Hybrid - Langley Bus Park - Slough, Berkshire.
Hours: 36 hours per week, Monday to Friday.
What’s in it for you?
- Competitive starting salary of £43,000 and up to £48,000 per annum, depending on skills and experience.
- Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
- Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.
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