Who we are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.
We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.
Why join GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.
Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role…
Join our dynamic EMEA Customer Success Team as a Customer Success Executive, where you'll be the vital link between our cutting-edge intelligence solutions and our clients' business success. This role combines relationship building, strategic thinking, and client advocacy to ensure maximum value delivery and long-term partnerships.
What you’ll be doing…
Client Relationship Management
Proactively build and maintain strong relationships with clients through regular engagement
Ensure clients maximise their return on investment and see full value in our services
Engage, delight, and retain clients by addressing their business and individual user challenges
Strategic Partnership
Collaborate cross-functionally with research teams to deliver timely solutions to clients' most pressing questions
Partner with Account Managers, Analysts, Sales Executives to understand client objectives and identify growth opportunities
Act as the 'voice of the customer' within our business, providing valuable feedback to drive continuous improvement
Product Expertise & Industry Knowledge
Develop deep expertise in our products and services
Stay current with industry trends and developments to drive meaningful client conversations
Maintain accurate client records in our CRM system to ensure data integrity
What we’re looking for…
Essential Requirements
Bachelor's degree and/or 1-3 years of experience in client support, customer success, or service roles
Strong goal orientation with a positive approach to KPIs and performance targets
Excellent written and verbal communication skills
Proven ability to meet deadlines with exceptional attention to detail
Strong prioritisation and organisational capabilities
Ability to work independently and collaboratively within a team
Preferred Qualifications
Experience with Salesforce and Microsoft Office Suite
Experience with customer management platforms
Intellectual curiosity about business, people, and culture
Passion for creative problem-solving
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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