Customer Service Desk Analyst (Fixed Term Contract- 6 months)

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

The focus of the Bellrock’s Accounts Receivable Team is to ensure and secure revenue through the dedicated billing process. This process consists of generating invoices through various means and delivering them through to the customers via emails, customer portals etc.

This is all to be carried out within strict given SLA’s to ensure a smooth month end process.

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as aCustomer Service Data Analystwith Bellrock, you’ll do it by

• Collect, clean, and organize maintenance-related data from various sources, including work orders, asset performance logs, and IoT systems.
• Analyze maintenance trends, failure rates, and resource utilization to identify areas for improvement.
• Develop and maintain dashboards, reports, and visualizations to provide stakeholders with real-time insights into maintenance performance.
• Conduct root cause analysis on recurring maintenance issues and recommend strategies to mitigate them.
• Collaborate with operations, engineering, and procurement teams to ensure data-driven decision-making.
• Identify key performance indicators (KPIs) for maintenance and track progress against targets.
• Support predictive maintenance initiatives by leveraging historical data and machine learning techniques to forecast equipment failures.
• Provide ad-hoc data analysis and reporting as required by senior management.
• Ensure data integrity and compliance with organizational standards and regulations.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Head Office, Leicester, LE1 6LP 2 days and the rest can be worked from home 9-5pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.