Customer Service Administrator

Waltham Abbey

9 months ago

Applications closed

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Job title    Temprary Customer Service Administrator

Location    Waltham Abbey

Hours of work Contracted 40 hours week – Monday to Friday

Salary    £12.21 per hour

Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years.

Main purpose of the role:

To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams.

KEY DUTIES AND RESPONSIBILTIES

Processing sales and returns via email or phone in line with Robert Lee's policy
Achieving 100% data accuracy when processing customer requests
Communicating with clients and suppliers for information
Contact clients to obtain missing information or answer queries
Liaise with the Logistics department to ensure special requests are met and scheduled
Stay up-to-date with new products and features
To support new aspects of the business as the company evolves. Key Performance Indicators

All documents and processes are completed daily
Data quality metrics not limited to:
Consistency
Completeness
Timeliness
Accuracy
AuditabilityTechnical Skills

Familiarity with SAP is preferred but not essential
Accurate data entry into Excel
Excellent time management skills
Overall awareness of Customer journeySoft Skills

Customer service driven.
Resource Management.
Ability to build rapport with an aim to resolve issues.
Open minded (listen, share ideas etc.) and able to bring added value and innovation
Ability to handle conflicts / problem resolution etc.
Agility, able to adapt / respond to a constantly changing and demanding environment
Excellent written and verbal communication skills
To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.
Ethics & Compliance, ability to apply and adhere to RLD value and policies If you feel you have the relevant experience then we’d love to hear from you, apply today

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