Customer Quality Data Analyst Apprentice

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Customer Quality Data Analyst ApprenticeApply From: 07/03/2025Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

NISSAN MOTOR MANUFACTURING (UK) LIMITED

Vacancy Description

• This is a Level 4 apprenticeship; you need to have all the knowledge from a Level 3 to apply and have experience.
• Quick Voice of Customer Sales & Aftersales Survey reporting: Extract, compile and distribute weekly and monthly results, including performance trends.
• Mystery Shop Programme Support: Maintain reporting dashboards to track dealers’ quarterly and monthly results. Develop new reporting to show performance trends, Mystery Shop & Google reviews to provide an overview of each Dealers’ customer quality performance.
• Email Validity Trend Analysis Report: Extract, compile and distribute monthly reports for Sales and Aftersales, used by field force and Sales & Marketing functions. This activity ensures we maximize customer data capture for marketing and customer behavior insight as well as maximizing survey reach.
• Benchmark New Car Buyer Satisfaction: Extract, compile, and present insight to highlight Nissan’s strengths and improvement opportunities in customer satisfaction compared with competitor automotive brands.
• Dealer Assessment and Coaching Programme support: Experts in dealer process and customer handling visit dealers struggling to provide consistently high levels of customer satisfaction. Provide reporting to highlight focus areas from our own data to the consultant to aid their diagnostic. Maintain and develop tracking of agreed action completion and Customer satisfaction results to see if it is working.
• The Nissan Customer Quality Apprentice role provides the opportunity to learn about dealer operations, performance management, and develop expertise in efficient reporting and latest data visualization tools (e.g., Tableau).

Key DetailsVacancy Title

Customer Quality Data Analyst Apprentice

Employer Description

We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high-quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity, and electrification.

Vacancy Location

The Rivers Office Park Denham Way Rickmansworth WD3 9YS

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000307040

Key DatesApply From

07/03/2025

Closing Date For Applications

2025-04-03 23:59:59

Interview Begin FromPossible Start Date

2025-04-05 00:00:00

TrainingTraining to be Provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

• Data Analyst Level 4 apprenticeship standard.
• You will also receive full training and support from Just IT.
• Apprenticeship team to increase your skills.
• Your training will include gaining a Level 4 Data qualification.

Learning Provider

JUST IT TRAINING LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem-solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical thinking, Team working, Creativity, Initiative, Non-judgmental, Patience.

Apply Now

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