National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Customer Insight Analyst

Rochdale
3 weeks ago
Create job alert

Permanent - Full Time (36.25 hours per week)

Here at Rochdale Boroughwide Housing (RBH), we are seeking a Customer Insight Analyst to join us and take the lead on the design, implementation and analysis of customer feedback mechanisms to improve customer satisfaction and service delivery. Managing transactional and perception surveys, analysing sentiment and trends in customer feedback and providing actionable insights to senior management, you will undertake customer profiling, segmentation and propensity modelling to enhance service improvements and inform strategic decision-making.

Key Areas of Work:

  • Design, manage and implement customer insight surveys, ensuring they are robust and aligned with regulatory and business objectives.

  • Monitor response rates and data quality, implementing improvements where necessary.

  • Analyse customer feedback using qualitative and quantitative methods to identify sentiment, key themes, and emerging issues.

  • Use statistical tools and data analytics software to identify patterns and trends in customer experience

  • Develop customer persona models based on demographics, needs and preferences.

    Who are we looking for?

  • Hold GCSEs in Maths and English.

  • Hold a Market Research, Statistics, Social Research, or similar field qualification (desirable).

  • Experience of running customer satisfaction programmes and using online research platforms (CX Feedback, Survey Monkey).

  • Experience of conducting text and sentiment analysis.

  • Highly numerate with experience of data manipulation and use of relevant analytical tools (advanced Excel, ideally PowerBI).

  • Ability to translate complex data and insight into relevant and meaningful reports and presentations.

  • Knowledge of housing regulations and customer satisfaction

    With a background in Customer Insight and Customer Experience and strong SQL skills, you will be an effective communicator with strong organisation and planning skills. A self-starter, someone with a curious mind keen to dig into data and connect the dots to paint the full picture, you will be comfortable dealing professionally with challenging and complex situations whilst maintaining a customer focused service.

    What's in it for you?

    As an RBH employee, you will receive a range of fantastic benefits, including: -

  • SMART working arrangements

  • Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.

  • Ability to purchase up to an additional 5 days leave per year.

  • A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%

  • Plus, many more!

    Please refer to the attached Job Description upon completing your application.

    We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

    Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all

Related Jobs

View all jobs

Data Analyst - Customer & Trading...

Data Analyst - Customer & Trading

Data Analyst - Customer & Trading

Data Analyst - Customer & Trading

Data Analyst - Customer & Trading

Customer Service Manager

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Data Science Jobs UK 2025: 50 Companies Hiring Now

Bookmark this guide—refreshed every quarter—so you always know who’s really expanding their data‑science teams. Budgets for predictive analytics, GenAI pilots & real‑time decision engines keep climbing in 2025. The UK’s National AI Strategy, tax relief for R&D & a sharp rise in cloud adoption mean employers need applied scientists, ML engineers, experiment designers, causal‑inference specialists & analytics leaders—right now. Below you’ll find 50 organisations that have advertised UK‑based data‑science vacancies or announced head‑count growth during the past eight weeks. They’re grouped into five quick‑scan categories so you can jump straight to the kind of employer—& culture—that suits you. For every company you’ll see: Main UK hub Example live or recent vacancy Why it’s worth a look (tech stack, mission, culture) Search any employer on DataScience‑Jobs.co.uk to view current ads, or set up a free alert so fresh openings land straight in your inbox.

Return-to-Work Pathways: Relaunch Your Data Science Career with Returnships, Flexible & Hybrid Roles

Returning to work after an extended break can feel like stepping into a whole new world—especially in a dynamic field like data science. Whether you paused your career for parenting, caring responsibilities or another life chapter, the UK’s data science sector now offers a variety of return-to-work pathways. From structured returnships to flexible and hybrid roles, these programmes recognise the transferable skills and resilience you’ve gained and provide mentorship, upskilling and supportive networks to ease your transition back. In this guide, you’ll discover how to: Understand the current demand for data science talent in the UK Leverage your organisational, communication and analytical skills in data science roles Overcome common re-entry challenges with practical solutions Refresh your technical knowledge through targeted learning Access returnship and re-entry programmes tailored to data science Find roles that fit around family commitments—whether flexible, hybrid or full-time Balance your career relaunch with caring responsibilities Master applications, interviews and networking specific to data science Learn from inspiring returner success stories Get answers to common questions in our FAQ section Whether you aim to return as a data analyst, machine learning engineer, data visualisation specialist or data science manager, this article will map out the steps and resources you need to reignite your data science career.

LinkedIn Profile Checklist for Data Science Jobs: 10 Tweaks to Elevate Recruiter Engagement

Data science recruiters often sift through dozens of profiles to find candidates skilled in Python, machine learning, statistical modelling and data visualisation—sometimes before roles even open. A generic LinkedIn profile won’t suffice in this data-driven era. This step-by-step LinkedIn for data science jobs checklist outlines ten targeted tweaks to elevate recruiter engagement. Whether you’re an aspiring junior data scientist, a specialist in MLOps, or a seasoned analytics leader, these optimisations will sharpen your profile’s search relevance and demonstrate your analytical impact.