Complaints Data Analyst

Job Description
The Role
As the Complaints Data Analyst, you will work with the Complaints Management Team to source and analyse data, producing reports and analysis to support root cause analysis and continuous improvements in products and practices affecting customers and front-line services.

Responsibilities

Support the Complaints Team by generating data analysis and enhancing reporting capabilities.

Utilise Power BI and other tools to conduct analysis and create reports that inform business decisions.

Collaborate with stakeholders across the business to address data source and quality challenges.

Work with the Complaints Manager and Conduct Team on customer outcome testing and assurance activities as required by regulators.

Coordinate with the Compliance & Conduct Teams to identify and escalate conduct risks arising from complaints.

Partner with functions like Claims, Conduct, and Underwriting to facilitate data-driven decision-making.

Assist in data and trend analysis to identify conduct risks and recommend process improvements.

Support relevant conduct and regulatory reporting.

Contribute to projects focused on customer complaints experience and outcomes, including Consumer Duty and Customer Vulnerability initiatives.

Skills and Experience

Strong time management and prioritisation skills.

Excellent problem-solving abilities.

Analytical mindset.

Good communication skills.

Stakeholder management skills, with experience working across multiple business functions.

Proficiency in Power BI and Excel.

Experience in data analysis.

Our Benefits
We offer a comprehensive benefits package focusing on overall wellbeing, including hybrid working, a competitive salary, pension, discretionary bonus, health and dental insurance, and more.

About Us
Canopius is a global specialty lines (re)insurer, a leading Lloyd’s of London market insurer with offices worldwide. We promote a positive culture that values diversity, inclusion, and employee wellbeing. Our new London offices support a flexible, hybrid working model. We are committed to equal employment opportunities and welcome applicants from diverse backgrounds. Reasonable adjustments are available throughout the recruitment process and employment.

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