Manager of Claims Data and Operations teams

Location:London

Contract Type:Permanent

Work Pattern:Full Time and Hybrid - 3 days a week in the office minimum.

About the job

To be accountable and responsible for ensuring that the provision of ‘one version of the truth’ robust (structured and unstructured) claims data is delivered in readily accessible format (for self-serve or templated regular reporting) to extract valuable insights and enable better business deicsions to be made and shared with the wider business; and to ensure best practice around data analytics and provision of insights is embedded across the claims function for the benefit of the wider business and our clients To monitor and manage the performance and efficacy of Claims Operations, continually investigating ways to improve and opportunities to leverage the segmentaed model. To support Claims Leadership Team, proactively participating as required, to deliver the strategic objectives for the function, particularly regarding modernization and the creation and implementation of the, Operations strategy. To support Claims Managers, through delivery of data and MI accessibility, in their oversight of their portfolio of claims, ensuring that the best outcomes are achieved consistently for our clients and business, aligning to MS Amlin Values.

What you'll spend your time doing

To be focal point for claims team and wider business stakeholders, particularly actuaries, to ensure all known and ad hoc claims data requirements are delivered in a robust, standardized format in a timely manner. To be responsible for timely production of claims report templates and commissioned ad hoc claims analysis & reports, in order to enable claims insights to be shared across the business at all levels, currently including but not limited to: Claim Portfolio Report(s), Claim Deep Dive Report, Open Large Loss Report, CAT & other regulatory reports and Large Movement Report To manage team personnel to ensure consistent delivery of superior level of claims service by all service partners, including TPAs, Coverholders with claims authority & Genpact. To oversee and manage Claims Watchlist with the consequent provision of analysis and insights To work with the Chief Claims Officer, Head of Claims Optimisation (and others where delegted) to create and implement Claims MI strategic deliverables To deliver appropriate self-serve reporting data and analytic tools and support the department in optimal use of these. Be responsible for the organisation, systems and processes that make up Claims Operations, and ensuring that performance is optimised to enable faster, better decision to be made by the Claims teams. Continually investigate better ways of working and work with the Head of Claims Optimisation, and wider London and Genpact teams to implement these. Be a point person for raising of issues and new processes and develop and implement an opportunity assessment process to identify and understand these; implementing and stabilising appropriate processes to address issues, and ensure these are documented and controlled Continually identify candidate processes for segmenting processes to Genpact operations. Be a liaison point (BSM) for the Genpact operations team and monitor and manage the performance and efficacy of the Genpact Claims Operations Team. To work with Head of Claims and Head of Optimisation (and others where delegted) to define, coordinate and execute the Claims Strategy in order to transform current claims propostion towards our vision for a future claims service proposition. This includes market claims modernization initiatives i.eLloyd’s: RIO and Blueprint 2. To seek ways to continuously improve and future-proof existing reporting tools and output to ensure they are fit for purpose To develop and implement relevant training to upskill claims team in use of claims data analytics and reporting to provide insights and use of various reports Support the claims response in the JSOX/FCA/PRA/Lloyd’s and internal regulatory and control environment. If you are an Owner or Operator of a control to ensure timely completion of all necessary actions within the quarterly reporting cycle. To coordinate with Claims Performance Management team to ensure timely delivery of KPI data and any other assistance required e.g. audits Attend Large Loss Meeting to ensure data requirements met and provide evaluation and challenge with insights delivered Work with Head of Claims Optimisation to ensure regular review of reporting, process and procedures so they are uptodate, future-proofed and fit for purpose Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation Ensure the performance of team members remains at an excellent standard (including ‘green’ KPIs), is regulatory compliant and that:SMART objectives and personal development plans are set appropriately with relevant training facilitated.Feedback is given regularly, not just at reviewsUnderperformance is actively managed contemporaneously and high performance celebrated.

What you'll need

Experience & Skills Required:Proven (7+ years’) MI data analysis and applicable MI systems experienceProven people management experience – demonstrating engaged, high-performing team membersKnowledge of claims operations, technical claims lifecycles and reserving practicesCII or similar professional qualification (desirable)Firm understanding of key principles and practices of London MarketLondon Market Claims System & Microsoft Office Knowledge e.g. ECF, ExcelAccount/portfolio management experienceWillingness to travel and attend client events

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What Can You Expect From Us?

Competitive Base SalaryPerformance Related Discretionary BonusHoliday:28 days core annual leave, and you can buy up to 5 daysPension:A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)Private Medical:cover for yourself. Family members/dependants can be added.Flex Fund:£1,000 (pro-rated based on start date) to spend on flexible benefits. Life Assurance:10 x annualised base salaryEnhanced Parental Leave (maternity and paternity):6 months full pay, entitled from day 1. Continuous Learning Approach:Including study support with professional qualifications.Employer Supported Volunteering:3 days volunteering leave.Annual health screeningGive as you earnCycle to workSeason ticket loanGreen car schemeRetail discount platform

About MS Amlin

MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD. We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.

This role is in our Lloyd’s business

Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world. We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.