The ideal candidate will have a high-level attention to detail, familiar with how an interconnection works, familiar with Network/OTN equipment, Physical and Logical circuit troubleshooting across multiple internal stakeholders, external vendors and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions.
Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field and managing external vendors and datacenters.
Your Role and Responsibilities:
Logistics Coordination
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
- Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders.
- Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting.
- Facilitate physical layer installation of network cabling according to cabling matrices.
- Physical circuit troubleshooting and fault analysis.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
- Assist with other regional works during business hours for maintenance related works
Data Accuracy
- Inventory Database Improvement Strategy
- Circuit Inventory database
- Spares Inventory database
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
- Raise Site and Vendor Remote Hands to perform site audits when needed
- Update CDP/Internal documents when requested
- Ad-Hoc Tasks
- Have ticketing system for tracking all requests(JIRA)
- Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
- Process Improvement Support
Vendor Support
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all circuits, spares inventory
Required Technical and Professional Expertise
- 2+ years’ experience datacenter or corporate/enterprise IT infrastructure, operating in IT
- best practices (ITIL), and operating within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions,
- following documentation.
- Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logistical, process,
- and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision.
Preferred qualifications:
- Experience coordinating/leading junior field operation technicians/engineers, contractors,
- and/or vendors in a telecommunications working environment.
- Experience collaborating across multiple levels and functions.
- Anticipate problems in planning and proactively limit project-impacting factors.
- Strong documentation skills for technical processes & procedures as well as accurately
- recording large amounts of detailed data.
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.
What we offer
- Hybrid Work Set Up
- Full Time Employment; Permanent Contract
- Schedule: 5 days/week (Mon- Fri)
- Attractive Remuneration Package
- Top Private Health Care Insurance
- Career Growth Opportunities
- Skills Enhancement through Udemy Business
- Work in a well-established Multinational Company
- Supportive international team
About Centific
Centific expertly engineers platforms and curates multimodal, multilingual data to empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable Artificial Intelligence(AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models(LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence(Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
Applying to this job implies your agreement with: In compliance with the applicable data protection regulations (General Data Protection Regulation 679/2016), we at Centific, as data Controllers, inform you that the data collected will be processed to manage your application in the selection process. This processing is legitimized by the consent given upon submitting your application, and the data will be retained for a maximum of two years. You may exercise your rights of access, rectification, deletion, opposition, restriction of processing, and data portability by contacting Furthermore, if deemed necessary, you may file a complaint with the relevant supervisory authority.
Your Authentic Self at Centific
Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
