Carer Assistant

In this valuable role, you will visit customers within your local area to provide care and
support. You will provide personal care and other duties to enable each customer to live
safely, securely and independently within their own homes.
You will be reliable and trustworthy, ensuring only the very highest standards of care and
support and being a true ambassador for Helping Hands.
Primary responsibilities
Each of our customers have an individually tailored Customer Support Plan that clearly
identifies and outlines the regular tasks and procedures, and your responsibilities.
These responsibilities may include, but not be limited to:
• Providing support and companionship to your customer.
• Performing personal care duties in line with the customer's needs, including toileting,
bathing and showering.
• Light housekeeping and cleaning duties, such as shopping, vacuuming, dusting and
laundry tasks.
• Preparing and cooking meals according to the customer's tastes, nutritional needs
and personal preferences.
• Administering, documenting and supporting with medication, as outlined in the
Customer Support Plan.
• Carrying out moving and handling as required using relevant equipment.
• Taking or accompanying your customer on external outings so they can undertake
activities of their choice in a safe and supportive manner, e.g. shopping or visiting
family.
In supporting each customer, you must also:
• Promote their health and wellbeing at all times, enabling them to live life to the full, in
line with their personal preferences.
• Read, fully understand and follow the Customer Support Plan.
• Accurately write and record all activity in relation to your customer.
• Provide and receive instructions clearly and accurately, including written, verbal and
over the phone.
• Effectively communicate with a variety of external parties, such as medical
specialists, emergency services, neighbours and family members.
• Regularly communicate with your Manager if there are any changes to your
customer's health or wellbeing.