Job Title: Business Systems Analyst

Location: Failsworth (onsite with some travel - expensed)

Salary: £35,000 - £45,000

Job Purpose Summary:

Leading configuration and change for the IT business and supporting applications used in all Group companies. This includes applications such as ERP, CRM, internal management systems and other industry specific and line of business applications.

Responsible for implementing improvements and other changes to applications which manage and control operational activities of all the companies and divisions within the Group.

Key Responsibilities and Duties

Lead in the configuration of applications to meet the needs of the business and end-users
Work with end users in the businesses to develop requirements for change
Digitise and improve business processes utilizing existing IT systems
Develop and implement requirements for new applications to meet changing business requirements
Create and maintain application documentation
Monitor the applications, document and analyse issues, and publish maintenance schedules
Implement application updates to include upgrades, patches, and new releases
Assist in root cause analysis of application issues and creation of corrective action plans
Support escalations for applications from the Service Desk
Ensure compliance with the IT Service Management System (ITSMS) and any local procedures within our Group of businesses.
Work with the Service Desk to maintain and manage a knowledge database of issues and their resolution or workarounds, including authoring of technical and end user documentation
Ensure backup and disaster recovery procedures for applications are in place and tested regularly
Liaise with 3rd party vendors, resellers and support teams as required to develop relationships, manage change and resolve issues for IT applications.

Technical Skills

Experience in the configuration of business applications with built in configuration tools
Experienced with SQL server including stored procedures, triggers, views, functions, indexes, table creation and maintenance
Experience of integration and data transformation tools
Proficient in one or more programming languagesKey Capabilities

Strong technical experience in ERP, CRM and applications used in manufacturing and distribution businesses
Experience with data integration, backup and management tools
Experience with configuration management and automation tools
Systematic and analytical approach to problem solving with the ability to implement effective business solutions
Experience in data analysis and reporting
Confident creating technical documentation
Strong quality and service focus
Building strong working relationships with key stakeholders, internal IT teams and third-party vendors
Aware of and up to date with new and upcoming technology

Qualifications and Experience (desirable)

Degree educated
ITIL Foundation qualified
2+ years' experience configuring and maintaining IT applications including ERP and/or CRM
2+ years' experience with a manufacturing or distribution company
Other Dimensions
Desire to learn and work with a variety of technologies
Proven track record of managing and implementing technical changes to IT applications
Proactive and always go the extra mile to exceed expectations
Maintain a flexible and adaptable approach to work, tasks and demands
Participate in other tasks outside normal area of work within the capabilities of the individual to assist other functions, roles and departments
Willingness to assist with out of hours tasks to implement or maintain IT applications where necessary

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy