Business Support Analyst

Leeds, Kent
1 month ago
Applications closed

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IT Business Systems Support Analyst (Contract)

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Business Systems Support Analyst

Bearsted/Maidstone/Kent

£38,047

Full Time Permanent

Office based

Monday-Friday 9-5

Benefits:

  • Company events

  • Company pension

  • Discounted or free food

  • Enhanced maternity and paternity leave

  • Free onsite parking

  • Health & wellbeing programme

  • Sick pay

    Do you understand SQL, Report Writing, and Business Intelligence tools? You will be perfect for our client who needs a Business Systems Support Analyst to support their IT business Team.

    You will work on continuous improvement, development, and introduction of new ways of working to ensure the business systems are as efficient and fit for purpose as possible.

    Training and guidance will be provided on each of the specific applications and there will be a requirement to spend time across multiple sites in this role.

    Essentials:

  • Good working knowledge of ERP systems (preferably Prophet)

  • SQL Querying is a must

  • An understanding of Business Intelligence tools (preferably ‘Power BI’ and Crystal Reports)

  • Working with and through end users and customers

  • Ability to work to challenging deadlines in a pressurised environment

  • Excellent planning and organizational skills

  • Written and verbal communication and interpersonal skills

  • Excellent team working

  • Flexibility in thinking and approach

  • Customer understanding

  • Thoroughness/attention to detail

  • Analytical thinking

    Key Responsibilities:

  • Work with site teams to investigate opportunities to improve data capture, management, visualisation with a view to developing more efficient processes.

  • Ensure a tight change control process is followed from start to finish, ensuring all parties are kept informed of progress through-out.

  • Take ownership of the data-management of ERP QC Inspection Sheets system, ensuring timely changes are documented, and carried out at the customer’s request.

  • Assist with the implementation, oversight and continued development of systems.

  • Provide comprehensive testing for ERP upgrades, taking ownership and refinement of the overall testing plan and supporting the subsequent upgrade, escalating to 3rd parties if appropriate.

  • Document workflows and practices

  • Test new workflows and implement in conjunction with the wider team(s)

  • Capable of prioritising multiple projects with strict deadlines

  • Dealing with issues that have been escalated in a timely manner, liaising internally or with 3rd parties where appropriate, ensuring the necessary urgency is given to each incident.

    Know someone on the job hunt? Refer them to Carlton Recruitment! If we successfully place them and they complete their 3-month probation, you’ll snag a £100 retail voucher as a thank you! 😊Please note we will double check they have not already applied themselves or are on our books already

    To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

    Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role

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