Business Intelligence & Performance Co-ordinator

The Role

As Business Intelligence & Performance Co-Ordinator you will maintain the TCH performance management information, provide support to the business in collection of data and co-ordination and administration of the suite of monthly KPIs, and support the use and development of data collection processes, including reviewing and validating data across databases and infrastructure applications.

You will also assist with the collection and analysis of customer survey responses and developing surveys to meet the changing needs of the business and assist with gathering end user requirements and development of dashboards and creation of reports, and support users to maximise benefits and insights to inform decision and service deliveries

About the role

Salary: £25,000 - £28,000pa

Hours: 35 hours per week

Contract: Permanent

Probation Period: 6 Months

Notice: 1 month

Why choose us?

By choosing Town and Country you will enjoy a variety of employee benefits including:

·Contributory pension scheme 4% to 10% matched contributions

·Hybrid working

·Free onsite car parking

·Life assurance of 4x annual salary (Terms and Conditions apply)

·30 days annual leave in addition to bank holidays

·Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

·Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

·Extensive annual Staff Wellbeing programme

·Enhanced maternity, paternity, and shared parental leave provision

·Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc)

·Annual flu vaccinations

·Access to an extensive range of corporate discounts on shopping, travel & days out

·Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer BBQ, Christmas party, festive Fridays etc

·Travel loan.

What will you be doing?

Key Activities:

•To co-ordinate the monthly cycle of performance data collection and analysis, including monitoring, presentation, and reporting metrics to various bodies throughout the organisation.

•Co-ordinate the collection and submission of monthly and annual performance data for regulatory reporting and benchmarking.

•Analyse and validate performance data against defined requirements, identifying anomalies and working with the business to ensure data is accurate.

•Support implementation of enhanced data management processes and error checking to ensure data anomalies are eradicated.

•Assist with the day-to-day delivery of customer satisfaction survey services, liaising with internal and external suppliers as required.

•Assist with maintaining customer survey lists, liaising with service teams as required to ensure data is accurate, up-to-date, and compliant with TCH GDPR Policy.

•Manage the collection of customer survey responses, and support analysis of customer feedback on behalf of service teams, including maintaining survey response logs to enable service teams to action feedback.

•Co-ordinate the collation of customer satisfaction data and production of monthly and quarterly performance reports showing the results of the surveys.

•Support the maintenance of data, performance, and Power BI reporting across the business, in line with internal and external definitions and requirements.

•Assist with the provision, development and rollout of reporting services and data analysis throughout the business.

•Support users in the production of new data reports and assist users in becoming self-sufficient in running reports independently.

•Develop and maintain excellent working relationships across the organisation and with external contractors.

•Undertake research as requested to support service improvement and identify good practice.

About you

Your knowledge and experience:

•Demonstrable experience of analysis and application of data. (Desirable)

•Able to write reports. (Desirable)

•Able to present data concisely. (Essential)

•Good Excel skills.(Essential)

•Experience of researching topics (Desirable)

•A good understanding of data hubs and data management principles and techniques. (Desirable)

•Experience of Power BI development and administration, including design of data models and visualizations. (Desirable)

•Knowledge of Power BI Power Query, M Query and DAX. • Knowledge of SQL Server Database and Microsoft Dataverse (Power Platform) (Desirable)

•Proficiency in SQL (Desirable)

Education and Qualifications:

•Good standard of education (Essential)

Key skills and competencies

•Attention to detail, spots errors and omissions and rectifies mistakes. (Essential)

•Good analytical skills, able to analyse and interpret numerical and verbal information. (Essential)

•Excellent communication and interpersonal skills (Essential)

•Communicates effectively and professionally, able to build effective working relationships. (Essential)

•Good customer service skills (Essential)

•Takes ownership of problems and identifies solutions. (Desirable)

•Has a can-do attitude, able to work in difficult circumstances. (Desirable)

•Able to work effectively within tight timescales. (Essential)

•Good team working skills, able to support others and provide assistance. (Essential)

•Good planning and organising skills, works in a methodical and organised way (Essential)

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorities.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Application Closes: 25th March 2025

Interviews on: 31st March 2025