Business Intelligence Developer

DP World’s Optimisation Team are recruiting for a BI Developer who will play a pivotal role in transforming how our UK terminals monitor, visualise, and manage real-time operational performance. This role combines strong BI development with observability engineering, enabling the creation of scalable and intuitive Grafana dashboards for live operational reporting, monitoring, and alerting across London Gateway and Southampton. You will develop real‑time insights that support infrastructure, applications, APIs, automation systems, and wider terminal operations, ensuring issues are identified early and resolved quickly. Leveraging your expertise in .NET, SQL, Azure cloud tools, and modern data technologies such as Microsoft Fabric, you will build business‑aligned solutions that enhance visibility, reduce incident response times, and drive data‑led decision‑making across fast‑paced operational environments. Ideal for a developer with around five years’ experience, this role sits at the heart of our journey toward smarter, more proactive terminal operations.

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• Lead the design, development, and continuous improvement of live Grafana dashboards for operational and technical monitoring across DP World’s UK terminals.
  
• Translate operational needs and business requirements into intuitive, real‑time monitoring visualisations that support proactive performance management.
  
• Develop and optimise Grafana data sources, queries, and integrations using SQL, APIs, and cloud‑native data feeds.
  
• Define and maintain alerting strategies, escalation paths, and thresholds aligned with SLAs, ensuring alerts are meaningful, actionable, and free from alert fatigue.
  
• Support trend analysis, capacity planning, and performance optimisation through high‑quality visual analytics.
  
• Build backend services, APIs, and system integrations using C# and .NET to support monitoring data ingestion and platform connectivity.
  
• Integrate multiple monitoring tools, including Grafana, SolarWinds, SCOM, ELK, and Azure Monitor, into a cohesive observability environment.
  
• Contribute to incident investigations and root cause analysis, using monitoring data to drive clarity and resolution.
  
• Implement automation and “monitoring‑as‑code” practices to improve scalability and reliability.
  
• Ensure monitoring solutions align with DP World’s safety, security, and compliance standards.
  
• Champion best practice across dashboard governance, naming standards, and observability guidelines.
  

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• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related discipline.
  

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• Solid understanding of monitoring and observability concepts, including logs, metrics, alerts, and SLO/SLA‑driven monitoring.
  
• Proven experience designing monitoring solutions in operational or enterprise environments.
  
• Backend development experience with C#, .NET Core / .NET 6+, and RESTful API development.
  
• Experience working with SQL Server and relational databases.
  
• Experience with Azure or hybrid cloud environments preferred.
  
• Exposure to Terminal Operating Systems (e.g., Navis N4), automation platforms, or industrial operational systems is highly advantageous.
  

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• Strong analytical and problem‑solving capability, able to identify root causes and deliver sustainable solutions.
  
• Ability to clearly translate technical insights for both technical and non‑technical audiences.
  
• Highly detail‑oriented, ensuring accuracy, reliability, and integrity of monitoring outputs.
  
• Collaborative team player able to work effectively with cross‑functional, multicultural stakeholders.
  
• Strong organisational skills, able to manage competing priorities within a high‑performance, 24/7 operational environment.
  
• High integrity with a strong commitment to data confidentiality and secure coding practices.
  

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self‑development within an informal atmosphere. We offer a market competitive compensation package.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades.

What's more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.