Business Intelligence and CRM Analyst

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers .
The successful candidate will be responsible for transforming raw data into actionable insights that enhance our logistics and supply chain offerings optimising our CRM system, developing insightful BI reports and dashboards and collaborating extensively with internal stakeholders and external customers. The ideal candidate will possess a strong analytical mindset, proficiency in BI tools and CRM platforms and have an understanding of logistics and supply chain principles.
Key responsibilities include:
Collect, clean, analyse and interpret complex datasets from multiple sources such as Analytics Data Hub, CARGOES, Alphaliner, Panjiva, Statista, TMS, WMS, ERP, and CRM
Develop and maintain BI reports, dashboards and visualisations to track key performance indicators
Identify trends, patterns in data to provide actionable insights and recommendations for supply chain improvements and strategic decision making
Administer and maintain the company CRM system (Microsoft Dynamics), ensuring data integrity, accuracy and completeness
Implement strategies to optimise CRM usage for the wider commercial team
Customise and configure the CRM platform to meet evolving business needs, including workflow automation, data integration and user management
Work closely with internal stakeholders across operations, sales, finance, IT and others to understand their data and reporting needs
Present findings, insights and recommendations to stakeholders at various levels
Analyse customer data within the CRM and from other sources to identify opportunities for improving customer satisfaction, retention and upselling/cross-selling
Develop reports and dashboards that provide insights into customer behaviour, preferences and pain points specific to their logistics and supply chain needs
Support the sales and account management teams with data-driven insights to enhance customer interactions and negotiations
Proactively identify opportunities to improve data collection, analysis and reporting processes
Contribute to the development and implementation of data driven strategies to optimise logistics operations, such as route optimisation, inventory management and demand forecasting
NOTE: All of our roles are subject to the below:
Eligibility to work in the UK.
A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
No unspent criminal convictions.
Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
We may close our roles early, depending on the number of applications received.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

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