AR676 - Aftersales Director

Location: Somerset

Salary: £80,000 + Bonusses & Benefits

Overview:

First Military Recruitment are currently seeking an Aftersales Director on behalf of one of our clients. 

Our client are seeking a dynamic and experienced Aftersales Director to lead and oversee the operational activities of our organisation. The ideal candidate will have a strong background in material handling equipment, logistics, or a related industry.

This role plays a pivotal part in driving operational excellence, ensuring efficiency, optimising service and parts performance, and fostering a culture of continuous improvement within the organisation.

Duties and Responsibilities

Develop and execute aftersales strategies in alignment with the company’s overall objectives.
Lead aftersales planning to support organisational growth and profitability.
Optimise processes, systems, and procedures to enhance productivity and cost-efficiency.
Implement best practices in supply chain management, inventory control, and equipment handling.
Set high standards by identifying performance gaps and driving best practices.
Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimise equipment downtime.
Identify opportunities for upselling and cross-selling aftersales services, including maintenance contracts, extended warranties, and training programmes.
Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics.
Leverage data insights to implement informed improvements.
Manage and mentor a team of aftersales managers and support staff.
Foster a culture of collaboration, accountability, and innovation.
Maintain and enhance relationships with key suppliers and customers to ensure adherence to service level agreements.
Ensure operational practices support exceptional service delivery.
Monitor and manage operational budgets, identifying opportunities for cost savings and efficiency improvements.
Contribute to financial forecasting and business planning activities.
Drive the adoption of new technologies and systems to enhance operational capabilities.
Stay abreast of industry trends and innovations in equipment handling.
Skills and Qualifications 

Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
Strong knowledge of supply chain processes, warehousing, and distribution operations.
Demonstrable success in driving operational efficiencies and managing complex projects.
Comprehensive understanding of health, safety, and compliance in a logistics or equipment handling context.
Excellent leadership and team development skills.
Strategic thinking and problem-solving ability.
Exceptional communication and interpersonal skills.
Results-driven with a focus on achieving measurable outcomes.
Proficiency in operational software and data analytics tools.
Location: Somerset

Salary: £80,000 + Bonusses & Benefits