Aftersales Director

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Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

About the Role

We are seeking a dynamic and experienced Aftersales Director to lead and oversee the operational activities of our organisation. The ideal candidate will have a strong background in material handling equipment, logistics, or a related industry. You will play a pivotal role in driving operational excellence, ensuring efficiency, optimising our service provision, parts performance and fostering a culture of continuous improvement within the organisation.

Responsibilities

Strategic Leadership:

• Develop and execute aftersales strategies in alignment with the company’s overall objectives.
  
  
• Lead aftersales planning to support the growth and profitability of the organisation.
  
  Operational Excellence:
  
  
• Optimise processes, systems, and procedures to enhance productivity and cost-efficiency.
  
  
• Implement best practices in supply chain management, inventory control, and equipment handling.
  
  
• Setting high standards by identifying performance gaps and driving best practices.
  
  Parts & Supply Chain Management:
  
  
• Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimize equipment downtime.
  
  Revenue Growth:
  
  
• Identify opportunities for upselling and cross-selling aftersales services, such as maintenance contracts, extended warranties, and training programmes.
  
  Data-Driven Decision Making:
  
  Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics, and make informed improvements.
  
  Team Leadership and Development:
  
  
• Manage and mentor a team of aftersales managers and support staff.
  
  
• Foster a culture of collaboration, accountability, and innovation.
  
  Customer and Supplier Relationships:
  
  
• Maintain and improve relationships with key suppliers and customers to ensure adherence to service level agreements.
  
  
• Ensure operational practices support exceptional service delivery.
  
  Financial Management:
  
  
• Monitor and manage operational budgets, identifying opportunities for cost savings and efficiency improvements.
  
  
• Contribute to financial forecasting and business planning activities.
  
  Technology and Innovation:
  
  
• Drive the adoption of new technologies and systems that enhance operational capabilities.
  
  
• Stay abreast of industry trends and innovations in equipment handling.
  
  Candidate Requirements
  
  
• Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
  
  
• Strong knowledge of supply chain processes, warehousing, and distribution operations.
  
  
• Demonstrable success in driving operational efficiencies and managing complex projects.
  
  
• Comprehensive understanding of health, safety, and compliance in a logistics or equipment handling context.
  
  
• Excellent leadership and team development skills.
  
  Key Competencies
  
  
• Strategic thinking and problem-solving ability.
  
  
• Exceptional communication and interpersonal skills.
  
  
• Results-driven with a focus on achieving measurable outcomes.
  
  
• Proficiency in operational software and data analytics tools