Job Title: Administrator for Advocacy Service

Salary: £15,918 (21 hours per week)

Location: Guildford

Job Type: Permanent, Part-Time

Surrey Independent Living Charity (SILC) is a charity that supports disabled people, older people, parents of disabled children, carers and people with long term health conditions across Surrey.

We have been operating since 1997 and provide a range of services all aimed at enabling people to live independently and to have their voices heard.

We are committed to the Social Model of Disability and are led by people with a lived experience of disability and/or long-term health conditions.

About the Role:

If you would like the chance to make a real difference for people in Surrey who need advocacy support to access the NHS formal complaints process, or support to live independently and to have their voices heard, then we would love to hear from you.

Key Duties will include

Reception duties: Answering advocacy phone line, forwarding calls, responding to voicemails etc.
Referrals management: Create enquiry case for clients, send out referral packs via email and post, follow up with clients and update the case where necessary.
Ongoing Case Support: take follow up calls, forward correspondence and deal with any posting back of original documents.
Service Liaison and Promotion: work closely with the Advocacy Manager and wider team, promote the service to partner organisations.
Data Management: Complete and document data quality checks, produce quarterly reports and collect service feedback from clients.
This is a new role within our organisation, so would suit someone pro-active and keen to establish new processes and practices with the support of their line manager.

About You

Experience Essential:

Excellent IT skills including the use of Microsoft 365 applications, Zoom, and prior use of CRM systems and databases.
Exceptional customer service skills.
Experience of telephone communication, including giving information and dealing with people who might be in a heightened emotional state.
Desirable Experience:

Administration of Advocacy, Social Care or Health Care services
Skills Essential:

Excellent communication skills with the ability to communicate well in a range
of formats and with a variety of audiences.
Excellent interpersonal skills, with the ability to build strong relationships with
colleagues and partners.
Good reading and writing skills.
Ability to work independently and prioritise effectively.
Excellent organisational skills and the ability to handle a varied workload.
Excellent IT skills, especially in Microsoft packages and in databases.
Skills Desirable:

Good time management skills.
Good problem-solving skills.
Good collaboration and teamwork skills.
Other Essential:

Able to demonstrate an understanding of and commitment to the 'Social Model of Disability'.
Able to work flexibly and on own initiative.
Benefits:

Annual leave based on 25 days per annum increasing to a maximum of 30 days with length of service for a full-time employee (plus bank holidays) - pro rata for number of working days per week e.g. working 3 days a week = 15 annual leave days per year (plus bank holidays)
5% employer pension and 5% employee contribution
Supportive working environment fostering a good work/life balance
Additional Information:

The closing date for applications is 02/12/2024 However, please note that we will be interviewing for this role on a rolling basis so may end recruitment sooner if a suitable applicant is found.

No agencies/sales, please.

Please note: candidates must have the right to live and work in the UK.

SILC is an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote anti-racism, equality, diversity and inclusion in all that we do. We encourage disabled people to apply, but also value committed individuals who are passionate about what we stand for.

Please click on the APPLY button to send your CV and Cover Letter for this role.

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