Graduate Data Analyst and Researcher

Are you a recent graduate with a passion for data, research, and making a real impact? Join LiveWest, one of the largest housing providers in the South West, and help us shape a more transparent and customer-focused approach to service charges. As a Graduate Data Analyst and Researcher, you will play a key role in improving how we capture, store, and process service charge data. Your insights will help us deliver accurate, regulation-compliant information to our customers and support smarter, data-driven decisions across the business.

• Data Collection & Analysis - Gather, clean, and analyse service charge data, spotting trends and opportunities for improvement.
• Research & Benchmarking - Investigate best practices, regulatory requirements, and industry standards.
• Process Mapping Support - Document and visualise current and future processes for service charge management.
• Reporting & Insights - Create clear reports and dashboards for stakeholders, including senior leaders.
• Stakeholder Engagement - Support workshops, interviews, and data-gathering sessions with internal teams and partners.
• Continuous Improvement - Share ideas to make our processes more efficient and customer-focused.

You will be part of a collaborative, forward-thinking team where your ideas matter. We offer a supportive environment, hybrid working, and the chance to work on a high-impact project that will shape the way we serve thousands of customers. This is your opportunity to gain hands-on experience, develop your skills, and make a real difference in the housing sector.

This role is being offered on a full time, fixed term basis until December 2026. Hybrid working is available for this role working 2 - 3 days per week in the office, dependent on business need. The successful candidate can be based in our Exeter, Tolvaddon or Weston-super-Mare offices.

For further information about this role, and LiveWest, please view our candidate information pack.

We will be carrying out initial short virtual interviews for this role throughout the recruitment process. If successful, this will be followed by an in person interview on the week commencing 17 November.

To be successful in your application for the role of Service Charge Project - Graduate Data analyst & Researcher, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• A degree in a relevant field (e.g., Data Science, Economics, Business, or a related discipline).
• Strong analytical and problem-solving skills, with proficiency in Excel and data visualisation tools (e.g., Power BI, SEQUEL, Tableau).
• Excellent communication skills with the ability to liaise effectively with customers, colleagues, and external stakeholders.
• Ability to work independently and collaboratively in a project environment.
• Project management skills and the ability to meet tight deadlines.
• Ability to determine priorities and delegate effectively and successfully using own initiative.
• Desirable: Understanding of the purpose and aims of LiveWest and the wider affordable housing sector.
• Desirable: Good understanding of current UK social policy, together with associated key issues and trends.
• Desirable: Interest in housing, property management, or public sector service delivery.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.